Passwordstate Authorized Reseller FAQ

Below is a collection of common questions and answers relevant to being an Authorized Reseller of Passwordstate.

Question:
 Do you offer an Authorized Reseller discount for Passwordstate?
Answer:
 Yes, we offer the following discounts for Authorized Resellers:
  • 20% off the listed prices for licenses and modules here - Buy Now. Authorized Resellers must not charge differently to The customer’s Total Buy Price from you
  • 10% off the price of maintenance renewals. Authorized Resellers must not charge differently to The customer’s Total Buy Price from you
  • The 30% Discount for Non-Profit and Educational Organizations is to be passed onto the customer. There is no additional discount for the Authorized Reseller
Question:
 Who is eligible to be a Click Studios Authorized Reseller?
Answer:
 Any company or consultant with a website can apply to be a Authorized Reseller. Simply fill out this form Reseller Application Form and email it back to us at reseller@clickstudios.com.au
Question:
 What payment methods do you accept?
Answer:
 We accept payment in the form of Credit Card Online, Bank Wire Transfer and Checks.
Question:
 Do I need to meet a minimum sales quota?
Answer:
 No, we don't require you to meet a minimum sales quota, and we won't pressure you to resell our product.
Question:
 I'd like to pay via Bank Wire Transfer. What are your banking details?
Answer:
 We supply our banking details on all invoices issued to you.
Question:
 How is Passwordstate delivered, and how long does it take?
Answer:
 Passwordstate license keys are delivered electronically to the customer and you receive a copy. We do not supply the customer with details relating to the financial transaction. We normally process all orders within 12 hours. Please note all customers are sent emails relating to the renewal of their Annual Support and Upgrade Protection. This information is publicly available from our web site https://www.clickstudios.com.au/.
Question:
 What information do you need for us to place an order?
Answer:
 We require the following information to place an order:
  • The number of required licenses, with Annual Support and Upgrade Protection options - you can find these on our Buy Now page
  • The Name of the Customer - so we can generate the license keys
  • Contact details for the customer – a real contact name, including First Name, Surname and email address
  • If the customer already has Passwordstate, are the new licenses to be added to the existing registration, or are the licenses for a new registration
Question:
 Do you have a returns policy?
Answer:
 As Passwordstate can be evaluated free of charge there should be no need to request a refund. Of course, if there are any issues we will work with you and the customer to resolve them.
Question:
 Are there any other mandatory costs or subscriptions?
Answer:
 No - the only costs are what's published on our Buy Now page.