Click Studios

Click Studios (SA) Pty Ltd is an Agile software development company specialising in the development of a secure Enterprise Password Management solution called Passwordstate.

Contact Info

Level 2, 70 Hindmarsh Square, Adelaide, SA 5000, Australia
sales@clickstudios.com.au

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FAQ

Below is a comprehensive collection of frequently asked questions addressing key aspects of our pricing structure, licensing model, ordering process, and maintenance policies.

Licensing & Purchasing

Passwordstate provides a range of licensing options and subscription-based modules designed to support enterprise security, scalability, and business continuity:

License Type Purpose Purchase Model
Client Access Licenses Named user licenses granting access to Passwordstate and all Enterprise features One-Time Purchase
High Availability Module Ensures uninterrupted access to credentials in the event of system failure or DR scenarios One-Time Purchase
Annual Support & Upgrade Protection Technical support, security updates, and access to the latest software releases* Annual Subscription
Password Reset Portal Module Enables end users to securely reset and unlock their Active Directory accounts Annual Subscription
Remote Site Locations Module Extends Privileged Access Management (PAM) to distributed environments Annual Subscription
Non-production entitlement
Under the EULA, enterprises may use Production License Keys for one (1) additional non-production instance (development, staging, or QA). Regardless of the number of license sets purchased, only one non-production instance is permitted.
* Active Annual Support & Upgrade Protection is required for the Password Reset Portal and Remote Site Locations Modules. Without an active subscription, only instances using the “Free for 5 Users” license can be upgraded to the latest version.
When requiring additional licenses, please contact our sales team. We will assess your licensing requirements and provide a customized quotation, ensuring all licenses and module subscriptions remain co-termed.
Yes, Passwordstate licenses can be procured through our network of Authorized Resellers. To locate a reseller in your region, please refer to our official Authorized Resellers directory.
We offer a 30% discount on Passwordstate licenses and the High Availability Module for registered charities and accredited educational institutions. This discount does not apply to the Password Reset Portal or Remote Site Locations module subscriptions. For full details, please visit our Non-Profit Discount page.
Note: The 30% discount is not applicable when purchasing through an Authorized Reseller.
No, additional discounts are not available on Annual Support and Upgrade Protection renewals, as they are already priced at a discounted and optimized rate.
Discounts are not provided to government organizations, except for those providing Primary, Secondary or Tertiary education, which qualify for our 30% discount for registered charities and education providers.
Yes, organizations that purchase Annual Support and Upgrade Protection alongside their initial license acquisition will receive the equivalent of a “Free for 5 Users” license at no extra cost. However, if the initial license purchase does not include Annual Support, the additional 5 user licenses will not be granted.
No, the “Free for 5 Users” license is only granted once at no cost upon an organization’s initial purchase of additional licenses, when purchased with Annual Support and Upgrade Protection. It cannot be applied to multiple instances within the same organization.
To obtain a formal quotation customized to your enterprise’s licensing requirements, please visit our request a quote page and submit your details. Alternatively, contact our sales team.
The latest version of the Passwordstate End User License Agreement (EULA) can be viewed and downloaded from our website.
No, reinstalling the software is not required. Once your purchase is complete, simply update your license keys using the instructions and activation keys provided via email.
Yes, we accept purchase orders (POs). However, licenses will only be issued upon receipt of payment if purchase orders include extended payment terms beyond those specified by Click Studios. For details, please visit our Purchase Order page.
  • Orders below $400 USD: Credit Card via BlueSnap.
  • Orders above $400 USD: Bank (Wire) Transfer and Credit Card via BlueSnap.
All quotations and invoices include payment details. Customers with a history of late payments may be required to provide payment before licenses are issued.
  • Customers outside of Australia: the purchaser is responsible for any applicable sales tax in their jurisdiction.
  • Australian customers: transactions via BlueSnap or directly with Click Studios will be subject to applicable Sales Tax.

Price Increase

Click Studios reviews and adjusts pricing for Annual Support and Upgrade Protection and existing software annually in early March. These adjustments typically align with a minor software release to support continued investment in product development, security enhancements, and enterprise-grade support.
Annual adjustments follow our Maximum Increase Index: the increase is capped at the Australian Consumer Price Index (ACPI) for the preceding 12 months, plus 5%. While this represents the maximum possible adjustment, Click Studios typically rounds down the final increase to ensure fair and sustainable pricing.
Major new versions of Passwordstate and its modules are released approximately every 2.5 to 3 years. Before launching a major version, we conduct a market review to establish competitive, value-driven pricing, ensuring strong functionality relative to competitor solutions.

Nominated Contacts

We maintain a designated list of up to four (4) Nominated Contacts for each organization. These contacts receive all license keys, critical product updates, and automated renewal notifications. We record only first name, surname, and business email address for secure and efficient communication.
Yes, a generic email address may be used as one of your four (4) Nominated Contacts. We recommend keeping at least one named individual to ensure direct accountability and effective communication.
Maintaining accurate Nominated Contacts is your responsibility. If a contact needs to be updated, email sales with the revised contact details to ensure uninterrupted access to support and renewal notifications.

“Free for 5 Users”

The “Free for 5 Users” edition includes full Enterprise functionality for up to five (5) users and is provided at no cost to eligible organizations.
Organizations using the “Free for 5 Users” version can upgrade to the latest version at any time. However, technical support is not included. Users can seek assistance through our community forums.

Passwordstate Client Access Licenses

Passwordstate licensing is structured to provide greater cost efficiency when purchasing larger quantities of Client Access Licenses in a single transaction. Discounts do not accumulate if additional licenses are purchased at a later date.

All prices below are in USD.
No. Users Price per User Price per User - With Maintenance
1 to 9$73.60$88.32
10 to 19$68.20$81.84
20 to 49$62.90$75.48
50 to 74$53.50$64.20
75 to 99$48.20$57.84
100 to 199$41.40$49.68
Enterprise$8,384.00$10,060.80
Global$22,209.00$26,650.80
Note: Enterprise and Global rows are shown for quick comparison with CAL tiers.
Client Access Licenses (CALs)
  • Grants a specified number of Named Users access to a single Production installation.
  • Passwordstate automatically assigns licenses to users, but assignments can be adjusted.
  • A minimum purchase of five (5) Client Access Licenses is required for any order.
Enterprise License
  • Unlimited Named Users for a single Production installation.
Global License
  • Unlimited Named Users and multiple Production installations.
  • If the High Availability Module is purchased, Global extends to unlimited HA installations.
  • Restriction: valid only within the same corporate structure (not across separate entities/departments).
Enterprise and Global Licenses are perpetual and require a one-time purchase, granting indefinite ownership. Client Access Licenses are also perpetual; however, if you reduce the number of licenses covered by Annual Support and Upgrade Protection, any uncovered licenses will be removed. If needed in the future, these removed licenses must be repurchased.
While the licenses themselves do not require renewal, maintaining active Annual Support is essential for upgrades, technical support, and access to certain modules.
Passwordstate licensing is based strictly on the number of Named Users. There are no restrictions on the number of passwords that can be stored within the system.

Annual Support & Upgrade Protection

Active coverage provides access to security and functionality enhancements for the current major release. It includes priority technical support, guidance, and remote desktop assistance when deemed necessary by our support team. Certain features are bound to Annual Support; refer to our Support Agreement for details.
Renewal cost is 20% of the total current license value.
No, a full repurchase is not required. Maintaining an active subscription is typically the most cost-effective approach.
  • Standard renewal rate: 20% of the license value
  • If support has lapsed: reinstating later costs 50% of the current license value
If Annual Support has expired, the following limitations apply:
  • Passwordstate: fully functional but cannot be upgraded
  • High Availability Module: fully functional
  • Password Reset Portal: disabled without active Annual Support
  • Remote Site Locations: disabled without active Annual Support
No. Only the current major version (V10) includes bug fixes, maintenance releases, and new features. You can still receive technical support for the immediately preceding version (V9), however no bug fixes, maintenance releases, and new features are released for older versions or their associated add-ons.
Standard renewal rate is 20% of the current license value. If support has expired and needs reinstatement, the cost increases to 50% of the current license value. To avoid higher renewal costs and potential service disruptions, we recommend keeping coverage active.
No, renewal dates cannot be adjusted. To support procurement processes, we send the first renewal notification 90 days in advance.
  • Bank Transfers: supported for all renewals
  • Credit Card: via BlueSnap payment gateway
Check payments are no longer accepted. For Bank Transfer renewals, customers must provide a soft copy of a PO confirming the renewal. Without this confirmation, support coverage will lapse.

High Availability Module

HA provides a secondary Passwordstate instance for Disaster Recovery and Business Continuity purposes. With HA, if your primary Passwordstate web server becomes unavailable, users can access credentials via the HA instance.
Yes. Similar to Client Access, Enterprise, and Global licenses, the HA module requires active Annual Support and Upgrade Protection. Renewal cost is 20% of the current license value.
The HA module license mirrors the Named User count of your Primary Instance and allows deployment of a Secondary Instance strictly for Disaster Recovery and Business Continuity purposes.
Yes. However, under the EULA, organizations must purchase the HA module if they intend to use virtual replication technologies for Disaster Recovery and Business Continuity purposes.
No. The HA module is a one-time purchase. If you add additional Client Access Licenses later, the existing HA license remains valid and does not require modification or additional purchases.
Yes. The HA instance remains operational if Annual Support expires. However, without active support:
  • Upgrades to newer versions will not be available
  • Technical support services will no longer be provided

Password Reset Portal Module

No. Licenses for the Password Reset Portal Module must be purchased in fixed blocks as specified in our licensing structure. Partial or custom quantities are not available. We’ve priced this module to remain cost-effective for enterprises.
The Unlimited Users license grants enterprise-wide access to the Password Reset Portal, allowing an unlimited number of users to securely reset or unlock their Active Directory account without IT intervention. This is typically suited to organizations with 10,000+ users.
If the subscription expires, self-service password resets and account unlocks will be unavailable, and users will need to contact your IT Help Desk. We recommend keeping the subscription active to reduce support overhead.
Please contact sales. We will provide a customized quotation to align renewal dates and ensure all support and module subscriptions remain co-termed.

Remote Site Locations Module

No. Client Access Licenses are not required for users accessing Passwordstate through a Remote Site Location. Each Remote Site Location license allows unlimited users from that site to log in and view credentials. Their user accounts do not count toward Client Access Licenses you may have purchased.
If the subscription expires, the following will be disabled:
  • PAM for remote sites
  • Discovery Jobs, Account Heartbeats, and Automated Password Resets
  • Users with Free Licenses from remote sites will be unable to log in
We recommend maintaining an active subscription to prevent service disruptions.
The Unlimited Sites license allows enterprises to manage an unrestricted number of remote locations within Passwordstate. For organizations with 30 or more Remote Site Locations, this is the most cost-effective option.
Please contact sales. We will provide a customized quotation to align renewal dates and ensure module subscriptions remain co-termed with your existing Passwordstate licenses.

Software End User License Agreement (EULA)

Yes. By clicking “I agree” (or similar) during ordering, or by accessing and using Click Studios software, you indicate acceptance and agreement to be bound by the EULA. If you do not agree, do not use or access the software.
Yes. The Click Studios EULA applies to all customers, including those purchasing via an Authorized Reseller. If you do not agree to the EULA, you must refrain from using or accessing the software.
Updated EULA terms take effect upon your next renewal of Annual Support and Upgrade Protection, or upon your next order placed after the published Effective Date of the updated EULA.
No. Modifications cannot be made on a per-customer basis. Maintaining a standardized agreement allows us to focus on product innovation, keep pricing competitive, and ensure consistent licensing terms across customers. The EULA is designed to be fair and equitable for all parties.