Backups, Checksum Validation and Support for Upgrades

Prior to performing any upgrades of Passwordstate, it is strongly recommended you perform backups of your Passwordstate data, and also validate the checksum of upgrade source files you download from Click Studios’ CDN network.

Backups

A complete backup of Passwordstate requires a copy of your install folder, and a backup of your SQL database. It’s possible to back these up using the built-in Backups feature in Passwordstate, or you can use your own 3rd party solution to back up this data.

If you need to do a complete restore, you will need to revert your install files and database back to the exact condition they were in just prior to your upgrade.

Performing Checksum Validation

Downloading the source files to perform upgrades can be done via the following page on the Click Studios website - https://www.clickstudios.com.au/passwordstate-checksums.aspx.

On this page, the published checksums are also available, along with Powershell examples of how to validate those checksums.

Validating the checksum is a guaranteed method of ensuring the source files you download were signed and provided by Click Studios.

How to get help with a Failed Upgrade

Understandably, in the event of a failed upgrade you may need to restore your environment quickly, so your users can resume using Passwordstate immediately.

If you need to restore your environment before Click Studios technical support can assist, first collect your upgradelog.txt file from your Passwordstate webserver and take any screenshots of any errors you think could help troubleshoot the issue

by default, the upgrade log file can be found in c:\inetpub\passwordstate\upgrades\upgradelog.txt

Please log a support call through the Click Studios Support Portal and supply your upgrade log and any screenshots to help troubleshoot the issue