Passwordstate Documentation

Recovery Emergency Access Password ​

If you need Click Studios' help in recovering your Emergency Access login password, please follow these instructions:

  • Open SQL Server Management Studio, execute the following query:
SQL
Use Passwordstate
SELECT EA_Password, Secret3, Secret4 FROM SystemSettings
  • Log a Support Ticket via the following page on our website https://www.clickstudios.com.au/support.aspx and provide the results of the SQL Query above, and also a copy of your web.config file, which is generally located in the path of c:\inetpub\passwordstate (Note: If the appSettings section is encrypted in your web.config file, you will need to decrypt this before sending to us by following the instructions - Decrypt Web.Config File)