Password Reset Portal Manual

The Password Reset Portal is a Self-Service Portal where users can unlock or reset their domain account password, without having to call the IS Service Desk for assistance. The Password Reset Portal can be accessed from any device on any internet connection. To begin using the portal, users must first follow a very simple enrolment process, and then they can unlock their account or reset their password anytime. To do so, there is a simple 3 step process they must follow:

• Step 1 – Identify your account
• Step 2 – Verify your account
• Step 3 – Unlock or Rest your account

The remainder of this document will guide you through the process of enrolling, and then how you use the portal to unlock or reset your account.