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support

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Posts posted by support


  1. Hi mcgreggers99,

     

    As a Security Administrator of Passwordstate, you can do this without impersonating a user in a couple of ways:

    • On the screen Administration -> Password Lists (from the Actions menu for the releavant Password List)
    • On the screen Administration -> Reporting (look at the various Permission reports)
    • And when you are impersonating a user, you can see their permissions as per the screenshot below

     

    permissions.png


    We hope this helps.

    Regards

    Click Studios


  2. Hello Anton,

     

    The API Key from a folder cannot be used to search for Password Lists - we've updating the wording in the latest release to make this a little bit more clear.

    Instead you need to use the System Wide API Key, which is found on the screen Administration -> System Settings -> API

    We hope this helps.

    Regards

    Click Studios


  3. Hi Emad,

     

    When ever we replied to your emails, it would be returned as an unknown email address from outlook.com - which is very odd.

    A lot of customers do use this feature for backups, so we can only presume you must have missed one of the settings, or group policy restrictions, mentioned in the Security Administrator's manual. Can you double check everything again? Maybe email as a screenshot of your backup settings screen to take a look at?

    Regards

    Click Studios


  4. You may find yourself in a situation where you need to use the Passwordstate browser extension on a machine which does not have access to the internet, but it does have access to your Passwordstate web server.  Under these conditions, it's not possible to download the extension directly from the App Store, so you'll need to load up the extension manually.  For this reason, you'll need to get a copy of the install files.

     

    Below are instructions on where to find a copy of these source files, which you'll need to download on a machine that has access to the internet, and then you should transfer them to the offline machine. 

     

    Chrome: 

    Download Link: https://www.clickstudios.com.au/downloads/chromeextension.zip

     

    Edge:

    Download Link: https://www.clickstudios.com.au/downloads/edgeextension.zip

     

    Firefox:

    Download Link: https://www.clickstudios.com.au/downloads/firefoxextension.zip

     

    Regards,

    Support


  5. Hi Emad,

     

    We use to have a bug a while back where it was still trying to perform a backup before an upgrade, even though you deselected the option. But that bug was fixed some time ago, and I just suggested a manual upgrade as I did not know what build of Passwordstate you were using.

     

    So I do not believe our software is trying to do a backup here, but it does use that same backup account for performing the upgrade i.e. it needs permissions to perform the upgrade.

     

    So you will need to investigate why you are seeing the error of "Authentication Failed = Please check if the UserName and Password you have specified for Backups and Upgrades is correct" - posiibly someone has reset this account's Password outside of Passwordstate.

    Regards

    Click Studios


  6. Hi Blomer545,

     

    You certainly can install Passwordstate on that OS with that version of .NET installed.  .NET 4.5 is embedded in 4.7 so Passwordstate will function well on it.  For all system requirements, including SQL, please see this page:  https://www.clickstudios.com.au/passwordstate-system-requirements.aspx

     

    We'll adjust that page above to reference .NET 4.7.

     

    Regards,

    Support


  7. Hi Yousef,

     

    Unfortunately our API does not yet support the GUI setting for "Manual Permissions" like it does the Propagating permissions setting.  If you'd like to log a feature request for this, please do so in this forum below and we'll do our best to add this in if it gets enough votes.  By logging it here you'll be automatically notified when this feature is added into the software.

     

    https://www.clickstudios.com.au/community/index.php?/forum/38-feature-requests/

     

    Regards,

    Support


  8. Hi damcoole,

     

    Yes, if you have cloned our script, then you will be fine for furture upgrades

    Since this appears to be a workgroup computer, can you have a look at section '12 Account Discovery and Password Resets between Non-Trusted Active Directory Domains, or against Workgroup Computers'  - in the following document - https://www.clickstudios.com.au/downloads/version8/Password_Discovery_Reset_and_Validation_Requirements.pdf 

    We would recommend rebooting after making this change.

    Regards

    Click Studios


  9. Hello damcole,

     

    This should not be required, as I did not need to do this in our environment. If we ever update this script, it will overwrite the change you made, so can you please answer the following questions to see if we can figure this out:

    • What Build Number of Passwordstate are you using?
    • Could you possibly let me know what the error is in the recent activity, when your Password Reset fails?
    • I wonder if you could also change the Host name of win10vm in passwordstate to a IP Address instead ?

    Regards

    Click Studios


  10. Hi Damcoole,

     

    I've had a look at this today, and I've set up the same sort of environment you have but was able to get it working ok with the need to prepend the .\ to the username on the Privileged Accounts screen.  I was able to link the privileged account to its own password record as well, and I even used that account to reset not only itself, but also another user on the same machine several times.

     

    Could you possibly let me know what the error is in the recent activity, when your Password Reset fails?

     

    I wonder if you could also change the Host name of win10vm in passwordstate to a IP Address instead?  You shouldn't need to do this but I'm wondering if Passwordstate is having an issue resolving the win10vm host name for any reason?

     

    Regards,

    Support

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