Blank Page or Internal Server Error

[support 195]

After you have installed Passwordstate, it's possible you may get a blank screen when you access the site, or a very generic error about an Internal Server error has occurred.

This can sometimes occur when you have installed Internet Information Services (IIS) after you have installed the .NET Framework version 4.5. The Passwordstate installer can also install IIS for you if it isn't already installed. Please note, this post does not apply to Windows Server 2012, as the .NET Framework 4.5 is installed by default.

If you get this error, you can try the following to resolve it:

 

• Open an Command Prompt as an Administrator
• Type CD C:\Windows\Microsoft.NET\Framework64\v4.0.30319 or C:\Windows\Microsoft.NET\Framework\v4.0.30319 or depending on our operating system version
• Now type aspnet_regiis -i
• After ASP.NET has been re-registered, ensure the Passwordstate Application Pool in IIS is set to 'Integrated Managed Pipeline Mode', and then restart IIS (you need to open the Internet Information Services (IIS) Manager tool to do this
• Now open your browser and point it back to the Passwordstate web site

You may need to do this for both the 32bit and 64bit versions on the Framework directories above if you still experience issues.

This has help a few customers in the past, and we hope you find this information useful.

Regards
Click Studios

[npralle 0]

And if we get the same symptom under W2K12R2?   Because I am.   Nothing useful in logs I can see.

[support 195]

Hi Nathan,

 

I just setup a fresh install of 2012 R2, but unfortunately I cannot reproduce the issue.

 

Are you getting a blank page, or the generic server error? Is this happening when logged onto the server, or from a remote desktop. If remote desktop, is it possible you have a firewall on your web server which is blocking access?

 

Is there any error code reported that I can do some research on, or just the blank page?

 

Not sure if you have anything else installed on this web server using IIS, but sometimes it's quicker to simply uninstall Passwordstate and IIS, then do a re-install.

 

Let me know if this helps at all.

 

Regards

Click Studios