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Error 413 with Nginx Reverse Proxy

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Issue:

We've had a couple of instances where customers were attempting to add a password into a Password List, but when saving the password nothing happens.  This can also happen when clicking on a Password Record.

 

Resolution:

Upon inspecting the developer tools in the browser, it was determined that when clicking the save button, or when trying to open a Password Record, and Error 413 was being thrown:

2020-05-15_14-33-32.png

 

This error means: “The server is refusing to process a request because the request payload is larger than the server is willing or able to process.

 

To fix this, the customer added a line to the Nginx configuration file that read “client_max_body_size #MB”, where # = max MB request size.  Typically setting this value to 4mb should be suffice, and the default is 1mb.

 

Regards,

Support

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