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What if a user loses their Yubikey?


jack

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Hello,

From what I can see we can only register 1 Yubikey at a time. If a user loses their Yubikey does an admin have to then turn off 2FA for their account to allow access again?

Maybe it's possible to register multiple Yubikeys to get around this problem, but i couldn't find any documentation to suggest that.

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Hi Jack,

 

As a Security Administrator, you can go to the screen Administration -> User Accounts, edit the user's account, and clear their Yubikey settings.

When they next attempt to authenticate, it will prompt them to create new Yubikey settings.

We hope this helps.

Regards

Click Studios

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9 hours ago, support said:

Hi Jack,

 

As a Security Administrator, you can go to the screen Administration -> User Accounts, edit the user's account, and clear their Yubikey settings.

When they next attempt to authenticate, it will prompt them to create new Yubikey settings.

We hope this helps.

Regards

Click Studios

That's fine, thank you!

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