support 234 Posted February 5, 2020 Report Share Posted February 5, 2020 Issue: You have installed the Browser Based Gateway on your Passwordstate web server, but the Passwordstate-Gateway Service will not start. Part of the installation process is to export the Passwordstate certificate to a password protected pfx file, and then that password is encrypted and inserted into the gateway.conf file. If this encrypted password is missing or incorrect, then the service will not start. One way to test this is the issue is to set the SSL value to false, as per below screenshot, and then try starting the service again. If the service starts then this indicates a problem with the certificate. Change the SSL value back to true after this test. To fix this, follow these steps: 1. Export the certificate again by following Section 6 in this document: https://www.clickstudios.com.au/downloads/version8/Passwordstate_Remote_Session_Launcher_Gateway_Install_Guide.pdf 2. Confirm the exported certificate is called Passwordstate.pfx and copy it into your c:\inetpub\passwordstate\hosts\gateway folder, overwriting the existing certificate if it exists 3. Run the following Powershell script when logged into your web server, but change the password from Welcome123 to the password you set when exporting the certificate cd C:\inetpub\Passwordstate\hosts\gateway java.exe -cp SparkGateway.jar com.toremote.gateway.Encryption Welcome123 -q This will give an output as per below screenshot: 4. Copy this value and place it into your gateway.conf file, as per below screenshot, and save this change 5. Now try to start the Passwordstate-Gateway service again. If this still does not help, please contact Click Studios support. Regards, Support Quote Link to post Share on other sites
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