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Providing Click Studios support with a screenshot of your Bindings and Browser


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Sometimes Click Studios get support calls for our software which appears to to not be loading.  If you've run into this issue, can you provide the following information to support@clickstudios.com.au:

 

First screenshot:  Should be a screenshot of your entire browser when trying to access Passwordstate, even if it’s a blank screen.  Example below:

2018-05-17_8-15-03.png

 

 

Second Screenshot: Should be a screenshot of the certificate that is assigned to your Passwordstate web site in IIS.  Can you open IIS on your web server, and send a screenshot similar to this example:

2018-05-17_8-06-23.png

 

 

 

Regards,

Support

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