Jump to content
Sign in to follow this  
support

Passwordstate Service Error - Post Build 7580

Recommended Posts

If upgrading from below version 7580, there are some major encryption changes.  Part of the upgrade process is to stop the Passwordstate Service on your web server, and restart it post upgrade.  If you do not do this, you could potentially see your Passwordstate Service throwing the following errors in your Event Logs:

 

----------------------------------------

4/18/2016 4:00:12 PM - Errors

----------------------------------------

 

Computer: testwebserver.fabrikam.net

Log:      Application

Level:    Error

Time:     4/18/2016 3:59:45 PM

Source:   Passwordstate Service

Event ID: 0

Message:

An error has occurred executing the call 'QueryBackupSettings' - Specified key is not a valid size for this algorithm.&stacktrace=   at System.Security.Cryptography.SymmetricAlgorithm.set_Key(Byte[] value)

   at PasswordstateService.PasswordstateService.AES_Decrypt(Byte[] myByte)

   at PasswordstateService.PasswordstateService.QueryBackupSettings() 

 

 

 

To fix this issue, please simply restart your Passwordstate Service.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×