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mikec@thisismap.com

Following Patch/Reboots - "You do not have permission to view this directory.."

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Following a patch/reboot during the week of the Feb 22nd Microsoft release, PasswordState would not answer calls.   On the server, browsing locally, we receive the 401 message "you do not have permission to view this directory or page", however client PCs browsers simply spin away without receiving a message at all.

 

We reinstalled the server under duress.  Now, following this week's patch/reboot, experiencing the same problem.  

 

  1. We've bumped NTLM up in the list as advised elsewhere, and only find recommendations to "reinstall server'" as a response to the issue.  
  2. We've also checked the Application Pool's access to NetworkService and re-added that user to the directory tree with full permissions.

This is going to be a nightmare if reinstalling Password State becomes a weekly/bi weekly event.  Any other recommendations or steps to help debug?

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Hi Mike,

 

Sorry you've run into this issue, and this seems to be caused by a recent Microsoft Patch and IIS caching issue.

 

If you have a look at the following forum post, it will explain how to perform a manual upgrade to the latest release which resolves the issue- the latest release seems to re-cache all files which fixes the problem - https://www.clickstudios.com.au/community/index.php/topic/1630-passwordstate-not-responding-and-iis-reset-takes-over-a-minute-to-execute/

 

This is the first time in 10 years this has ever happened, so we do not expect it to happen again.

 

Regards

Click Studios

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