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andrewjohnporter

Blank page on install - can't complete setup

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Hi,

 

I have installed SQL and Passwordstate on a Windows Sevrer 2012 R2 box but when I try to connect fore the first time to https://passwordstate it thinks about connecting/authenticating but then returns a blank page. I have:

 

 - ensured all pre-reqs have been next

 - using SQL mixed-mode authentication

 - ensured IIS authentication is set to windows authentication only

 - Added https://passwordstate to the intranet sites and ensured that 'user authentication' is set to 'automatic logon only in intranet zone'

 - Tried with the FQDN

 - aspnet_regiis -i does not work in 2012 (I could uninstall/reinstall asp.net 4.5 if required?)

 

Please could you help me with getting Passwordstate setup?

 

Thanks.

 

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Hi Andrew,

 

During the install of Passwordstate, the default port used is 9119 - did you change this to 443 during the install? If not, then does it work when you type in https://passwordstate:9119

 

Also, you must have a functioning DNS entry obviously, which points the URL of passwordstate to your web server, and possibly the other thing to check is if there is a firewall blocking access.

 

Can you let us know if either of these suggestions help at all?

 

Thanks

Click Studios

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Hi,

 

Yes, I used the default port of 9119. It doesn't work when i type in https://passwordstate:9119 or https://passwordstate. I get a brief 'waiting for passwordstate on the tab before it switches to blank page.

 

I've created a CNAME record to point the servername to passwordstate. I can't even connect to the page when directly on the server and in IIS and clicking browse.

 

I can telnet \\servername 9119 ok

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Hi Andrew,

 

Thanks for the information. I think we'll need to organise a remote desktop session, as I'm not sure what could be preventing the page from loading at this stage.

 

Could you contact us via the page https://www.clickstudios.com.au/support.aspx and we'll organise a time?

 

Thanks

Click Studios

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