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Exporting Passwords - Error extracting CSV File

By support, February 11, 2016 in Known Issues

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Posted February 11, 2016

Issue:

When exporting passwords to a .csv file, you receive this error:

Resolution:

This is caused by the built in Windows extraction utility not having the capability to open a password protected .zip file. If you use a third party program like Winzip, Winrar or 7-Zip to perform this operation, the file will extract as required.

Update:

We have been informed that when trying to open this zip file using Terminal on a Mac, it extracts but the zip file is empty. If extracting this on a Mac, something like iZip will open this successfully.

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