Exporting Passwords - Error extracting CSV File

[support 180]

Issue:

When exporting passwords to a .csv file, you receive this error:

 

 

Resolution:

This is caused by the built in Windows extraction utility not having the capability to open a password protected .zip file.  If you use a third party program like Winzip, Winrar or 7-Zip to perform this operation, the file will extract as required.

 

Update:

We have been informed that when trying to open this zip file using Terminal on a Mac, it extracts but the zip file is empty.  If extracting this on a Mac, something like iZip will open this successfully.