support 153 Report post Posted February 11, 2016 Issue: When exporting passwords to a .csv file, you receive this error: Resolution: This is caused by the built in Windows extraction utility not having the capability to open a password protected .zip file. If you use a third party program like Winzip, Winrar or 7-Zip to perform this operation, the file will extract as required. Update: We have been informed that when trying to open this zip file using Terminal on a Mac, it extracts but the zip file is empty. If extracting this on a Mac, something like iZip will open this successfully. Share this post Link to post Share on other sites