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samnorth

SPF Neutral for Community Emails / No DKIM

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Greetings!  I noticed that emails generated by the Community service don't pass email SPF authentication checks, and also that they aren't being DKIM signed.  As a result, all emails from "Click Studios Community <support@clickstudios.com.au>" will end up in our spam filters and I'm sure other email systems as well.

 

Here is a section from the headers of a recent message:


Received-SPF: neutral (google.com: 202.136.110.111 is neither permitted nor denied by best guess record for domain of support@clickstudios.com.au) client-ip=202.136.110.111;

Authentication-Results: mx.google.com;

       spf=neutral (google.com: 202.136.110.111 is neither permitted nor denied by best guess record for domain of support@clickstudios.com.au) smtp.mailfrom=support@clickstudios.com.au
 
From what I can tell there isn't even an SPF record for the clickstudios.com.au domain.  The DKIM signature isn't critical but ClickStudios should at least have an SPF record configured to validate where email is sourcing from for the domain.
 
Adding an SPF record to your DNS zone file should be fairly easy and quick to resolve I would think.  Thanks in advance.
 
 

Ryan

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Hi Ryan,

 

Thanks for letting us know of this issue, and we'll need to check out what options we have available on our forum, as email is routing through our web hosting company at the moment.

 

Regards

Click Studios

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Hi Ryan,

 

Just wanted to say thanks, as we believe we have now fixed this issue - both for our forum, and for normal every day email. Much appreciated.

 

Regards

Click Studios

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