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Why am I being prompted to enter my authentication details?


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When using the Active Directory Integrated version of Passwordstate, your browser should pass through your domain credentials to the web server, and you should not be prompted to enter your username and password. If you are getting a prompt, the following could be possible causes:

Suggestion 1

  • If using Internet Explorer, check the Passwordstate web site is being detected in the 'Local Intranet' security zone, and the option for 'User Authentication' is set to 'Automatic logon only in Intranet zone'. You may need to add the URL of the site to a group policy which forces Internet Explorer to detect the site is in the intranet zone. Alternatively, each user can add this manually in Internet Explorer via the Internet Options -> Security Tab:

          InternetExplorer.png

 

 

  • If using Firefox, it does this by design. To fix this, please do the following:
    • In Firefox, type about:config into the URL field
    • In the search box, paste in network.negotiate-auth.trusted-uris
    • Double click network.negotiate-auth.trusted-uris and enter your Passwordstate URL, and ensure there is no / on the end, so the URL should look something like https://passwordstate.com
    • Click OK, and restart Firefox

 

Suggestion 2
Something else which has affected a few customers in the past is the order of authentication 'providers' in IIS for the Windows Authentication. By changing the following setting, helped prevent the web site prompting for authentication:

 

  • Open IIS and select the Passwordstate web site
  • Open the "Authentication" property under the "IIS" header
  • Click the "Windows Authentication" item and click "Providers"
  • Try moving NTLM to the top, then restart IIS, or reboot the server

 

 

Suggestion 3
Using host files for name resolution does not work with using Windows Authentication in IIS. You need to use DNS for name resolution.

Suggestion 4
Believe it or not, sometimes a reboot of the web server after upgrades has helped quite a number of cutomers.

Regards
Click Studios

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