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nick.welch

Security Group AD Sync

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Hi,

 

I have passwordstate setup to sync the AD security group membership every 5 minutes but it keeps stopping!

 

The Last sync date is a couple of days ago, yet the settings are definitely set to sync every 5 minutes.

The only way it seems to be able to get it to sync automatically is to restart the server that hosts the application.. the sync runs every 5 minutes as expected but then stops again after a few hours or days.

 

It is imperative that this reliably syncs every 5 minutes, can you please help?

 

thanks

 

NIck.

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Hi Nick,

 

Depending on how many accounts you have to sync, 5 minutes may be too frequent. In terms of performance, if you have 1000 accounts to sync, and these accounts belong to an AD security Group in Passwordstate, then we only need to make one call to AD to perform the synchronization. If these accounts do not belong to a security group, then we need to make 1000 calls to AD, which is obviously less efficient.

 

To troubleshoot the issue, are there any errors in the Windows Application Event Log on your web server? Also, we can enable some debugging for this process by doing the following:

  • Go to the screen Administration -> Security Groups
  • Click on the 'Debug AD Sync Data' button
  • Enable the debugging, and then restart the Passwordstate Windows Service

When the sync occurs, it should populate this grid with some data, and if there are any errors you can export the data and email us a copy to have a look at.

 

Regards

Click Studios

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Hi,

Thanks for your response.

 

I have since noticed that this synchronization failure seems to coincide with the passwordstate service on the management server faulting and stopping,

 

 

------------------------------------------

The Passwordstate Service service terminated unexpectedly.  It has done this 1 time(s).

-------------------------

Faulting application name: Passwordstate.exe, version: 7.0.0.0, time stamp: 0x55a1962e
Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000374
Fault offset: 0x00000000000f0f20
Faulting process id: 0x530
Faulting application start time: 0x01d0d8c675eeb7ed
Faulting application path: C:\inetpub\Passwordstate\Bin\Passwordstate.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0fc35fae-4552-11e5-80d5-001dd8b71cff
Faulting package full name: 
Faulting package-relative application ID: 
 
--------------------------------------
 
Any ideas?
 
thanks
 
nick.

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Hi Nick,

 

I'm sending you an email regarding this, as we'll be requesting some debug data that should not be shared in a public forum. If we can figure out the cause, then we will report it back here for the benefit of other customers.

 

Regards

Click Studios

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