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Troubleshooting Remote Session Launcher Connectivity Issues

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If you find when clicking on a Host and passing authentication credentials to it, that you get a quick popup window, but no Remote Session is initiated, there are a few things which can cause this. In particular:

 

  1. You have not created a Remote Session Launcher API Key on the screen Preferences -> Remote Session Launcher tab - make sure you click the Save button after creating the key
  2. Possibly you haven't performed the steps in section 3. Browsers and Launching External Applications of the file https://www.clickstudios.com.au/downloads/version7/Remote_Session_Launcher_Installation_Instructions.pdf
  3. If you have changed the URL of your Passwordstate web site, you will either need to re-install the Passwordstate Remote Session Launcher, or you can manually edit the file C:\Program Files (x86)\Passwordstate Remote Session Launcher\PSLauncher.ps1 and update the $Global:PasswordstateURL field at the top of the file
  4. You don't have PowerShell 3 or above installed on your desktop
  5. Possibly there is an issue with the API in Passwordstate working. If you go to the Help menu in Passwordstate, and click on Web API Documentation, if the API Documentation page renders correctly, then this is not the issue
  6. Try uninstalling the Remote Session Launcher Utility, and reinstalling a new version.  Ensure you download the latest source files by being upgraded to the latest version of Passwordstate, and then clicking Preferences -> Remote Session Credentials -> Install Remote Session Launcher
  7. If you are using a non-trusted SSL certificate with your site, the PowerShell script this feature uses will not be able to communicate with the API - this also includes the Self-Signed SSL Certificate which gets created during the initial installation of Passwordstate. To fix this, you can either purchase/assign your own trusted SSL certificate to the site in IIS Manager, or you can follow the instructions below for telling your browser to trust the certificate:

  8.  

Browse to the site in Internet Explorer, and click on Certificate error, and then follow the screenshots below to trust the certificate.

 

 

 

 

 

cert1.png

 

 

cert2.png

 

 

cert3.png

 

 

cert4.png

 

 

cert5.png

 

 

cert6.png

 

 

cert7.png

 

 

cert8.png

 

 

 

 

 

Regards

 

 

Click Studios

 

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