network_master Posted April 10, 2021 Share Posted April 10, 2021 Background: Password state all in one (Web and DB on one server) Running server 2016 No Active Directory involved. Upgraded from v8 to v9 which went through fine. On v9 (9073) I hit all the published backup issues around permissions, worked through them and got manual backups working If i enable the "Enable Backups" checkbox, the save button and test permissions button no longer work. Completed manual upgrade to v9 (9100) Manual backups work fine, but for the life of me i can no longer get the test permissions button to work Additionally, the save button will only work if the "enable checkbox" is unticked Link to comment Share on other sites More sharing options...
support Posted April 10, 2021 Share Posted April 10, 2021 Hi network_master, Could you please share a screenshot of your Backup Settings screen, and also a screenshot of what the error is? Regards Click Studios Link to comment Share on other sites More sharing options...
network_master Posted April 12, 2021 Author Share Posted April 12, 2021 There isn't much to see really, but attached If i check the enable box, i can't click save If i click test permissions, i get the pop up but then nothing in the box. Same if i restart the whole server I should mention that all was working ok under version 8, so its the changes that v9 has brought in that triggered this to break. (But understand the whole mechanism has changed) Link to comment Share on other sites More sharing options...
support Posted April 12, 2021 Share Posted April 12, 2021 Hello, Thanks for the information, and could you log a support call here for us - https://www.clickstudios.com.au/support.aspx We need to see a screenshot of your password record here for your backup account - can you please show us screenshots of all tabs for your password record? Thanks Click Studios Link to comment Share on other sites More sharing options...
support Posted April 12, 2021 Share Posted April 12, 2021 Hello, I think we've been able to reproduce what you are seeing. On your password record, can you please check the following: Enabled for Heartbeat is selected Appropriate Account Type is selected (either Active Directory or Windows) Appropriate Heartbeat PowerShell script is selected Below are screenshots of these settings: Regards Click Studios Link to comment Share on other sites More sharing options...
network_master Posted April 13, 2021 Author Share Posted April 13, 2021 Attached for you with relevant sanitization Turning off heartbeat made no difference - same behavior Link to comment Share on other sites More sharing options...
peter2cfu Posted April 13, 2021 Share Posted April 13, 2021 16 hours ago, support said: Hello, I think we've been able to reproduce what you are seeing. On your password record, can you please check the following: Enabled for Heartbeat is selected Appropriate Account Type is selected (either Active Directory or Windows) Appropriate Heartbeat PowerShell script is selected Below are screenshots of these settings: Regards Click Studios Where is this password location I have not been able to find it at all. Link to comment Share on other sites More sharing options...
support Posted April 13, 2021 Share Posted April 13, 2021 Hi Peter, On your Backup Settings screen, if you have linked to a password record as per the instructions for our backup, it should show you the path of where this record is stored, under the Passwords tab. FYI. Someone would have to have created this backup account for you, within a Password List. Regards Click Studios Link to comment Share on other sites More sharing options...
peter2cfu Posted April 14, 2021 Share Posted April 14, 2021 11 hours ago, support said: Hi Peter, On your Backup Settings screen, if you have linked to a password record as per the instructions for our backup, it should show you the path of where this record is stored, under the Passwords tab. FYI. Someone would have to have created this backup account for you, within a Password List. Regards Click Studios I am aware however I seem unable to follow the instructions, as when I get to the said screen, I can't create the account so the account does not show, I maintain our system have done so for years with the exception of a crash last year, no issues. The nice people at Passwordstate sent me a video, Configuring Backups in Passwordstate 9 So thanks to this I found my first issues, I do not have the built-in template required! Link to comment Share on other sites More sharing options...
support Posted April 14, 2021 Share Posted April 14, 2021 Hi Peter, Please see our response to your latest issue in your other forum post - https://www.clickstudios.com.au/community/index.php?/topic/14621-missing-default-system-templates/ Regards Click Studios Link to comment Share on other sites More sharing options...
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