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Server Error in '/' Application Error after upgrading HA solution to build 7253


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Hi Nick,

 

Does it give you any more detail than this? With the upgrade process, did you take a copy of the web.config file before deleting the contents of the folder, and then add the file back in after copying across all the files from the primary server?

 

As the error is so vague, we may need to organise a Remote Desktop session so we can help troubleshoot this further. Can you contact us via our support page to organise this?

 

Regards

Click Studios

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Sorry, I meant to attach a document that showed the rest of the error since IE wouldn't let me paste.  Anyway, here is the rest of the error.  Let me know if you need anything else.

Thanks

Server Error in '/' Application. Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]   error_customerror.Page_Load(Object sender, EventArgs e) +147   System.Web.UI.Control.LoadRecursive() +78   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2909

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.34249

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Hi Nick,

 

I can't be sure, but it may look like the HA instance can't talk to the database for some reason - possibly. Is SQL Replication working okay? If you use the SQL Account credentials in the web.config file, the passwordstate_user account, are you able to successfully open a database connection using the SQL Server Management studio tool to your HA database server?

 

If this doesn't help, can you contact us via our Support page, and we'll organise a remote desktop session to help troubleshoot this issue.

 

Regards

Click Studios

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Many thanks to Jason for helping us figure out what the issue was here.

 

Even though the SQL Server Replication appeared to be created correctly, with no errors, there was an issue with it and the database changes for the upgrade were not being replicated across to the HA database server.

 

We determined this was an issue by comparing the number of records in the Auditing table, and the HA database had less records. To fix this issue, we simply deleting the SQL Subscriber and Publisher information, and configured it again, and everything started working after this.

 

Thanks again Jason.

 

Regards

Click Studios

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