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I get logged out of Passwordstate instantly - why is this?

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The most common causes for this type of error are:

  • When using Internet Explorer, you may have the option of 'Never' checked for 'Check for newer versions of stored pages' under the Temporary Internet File screen
  • We've found that McAfee Antivirus software can cause this - the On-Access scanning causes IIS sessions to be killed. Please try excluding the Passwordstate folder from An-Access scanning if possible
  • The server doesn't belong to the Active Directory domain your account does - they need to be on the same domain
  • If there is not enough free memory on your web server, the Application Pool in IIS can reset, which will cause sessions in Passwordstate to end
  • The URL you're using to access Passwordstate has an underscore in it i.e. Passwordstate_7
  • Problem occurs when trying to browse the Passwordstate web site on the Windows Server itself - this article may explain why - http://support.microsoft.com/kb/896861. Try browsing from a desktop computer to see if the problem persists.

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