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Passwordstate Prompts for Authentication

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When using the Active Directory Integrated version of Passwordstate, your browser should pass through your domain credentials to the web server, and you should not be prompted to enter your username and password. If you are, the following could be possible causes:

Suggestion 1

  • If using Internet Explorer, check the Passwordstate web site should be detected as being in the 'Local Intranet' security zone, and the option for 'User Authentication' is set to 'Automatic logon only in Intranet zone'. You may need to add the URL of the site to a group policy which forces Internet Explorer to detect the site is in the intranet zoneAlternatively, each user can add this manually in Internet Explorer via the Internet Options -> Security Tab.  By adding your site to Local Intranet Zones, this should also fix the issue for Chrome.
  • If using Firefox, it does this by design. To fix this, please try the following:
    • Open Firefox, and type about:config in the URL bar
    • Search for network:automatic
    • Double click network.automatic-ntlm-auth.trusted-uris and enter your full Passwordstate URL.  (Screenshot below for reference)
    • Restart your browse and Single Sign on should now work




Suggestion 2
Something else which has affected a few customers in the past is the order of authentication 'providers' in IIS for the Windows Authentication. By changing the following setting, helped prevent the web site prompting for authentication:


  • Open IIS and select the Passwordstate web site
  • Open the "Authentication" property under the "IIS" header
  • Click the "Windows Authentication" item and click "Providers"
  • Try moving NTLM to the top, then restart IIS, or reboot the server


Suggestion 3
Using host files for name resolution does not work with using Windows Authentication in IIS. You need to use DNS for name resolution.


Suggestion 4
You need to be logged on with a domain account, not a local account on a desktop or server.


Suggestion 5
Believe it or not, sometimes a reboot of the web server after upgrades has helped quite a number of customers.


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