jmicks Posted December 10, 2020 Share Posted December 10, 2020 I'm attempting to use Duo authentication for the password portal- I have entered the Duo Security Two-Factor information on the System Settings page, but the portal is throwing this error whenever I attempt to reset a password through the portal using Duo auth: 12/10/2020 8:33:30 AM Password Reset Portal Error Error Code = The remote server returned an error: (500) Internal Server Error., StackTrace = at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest request) at System.Net.WebClient.DownloadString(Uri address) at SelfService.APIWrapper.ProxyBaseWrapper.Execute[T](String urlSegment) in C:\inetpub\PasswordstateResetPortal\APIWrapper\ProxyBaseWrapper.cs:line 128 at PasswordReset.Controllers.ProxyPasswordReset.GetDuoPushDevices(String Username) in C:\inetpub\PasswordstateResetPortal\APIWrapper\ProxyPasswordReset.cs:line 219 at PasswordReset.Controllers.AccountController.RedirectByVerificationMethod(Int32 verificationMethod, ResetModel model) in C:\inetpub\PasswordstateResetPortal\PasswordstateReset\Controllers\AccountController.cs:line 959 Link to comment Share on other sites More sharing options...
support Posted December 10, 2020 Share Posted December 10, 2020 Hello jmicks, When using the Password Reset Portal, you need to specify your DUO settings on the Verification Policy itself - the System Settings screen is for authentication into Passwordstate. Please have a look at the Verification Policy on the screen Administration -> Password Reset Portal Administration -> Verification Policies. Regards Click Studios Link to comment Share on other sites More sharing options...
jmicks Posted December 15, 2020 Author Share Posted December 15, 2020 Filled in the Duo settings on the verification policy for Reset Portal- however, I'm still getting this error: Error Code = The remote server returned an error: (500) Internal Server Error., StackTrace = at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest request) at System.Net.WebClient.DownloadString(Uri address) at SelfService.APIWrapper.ProxyBaseWrapper.Execute[T](String urlSegment) in C:\inetpub\PasswordstateResetPortal\APIWrapper\ProxyBaseWrapper.cs:line 128 at PasswordReset.Controllers.ProxyPasswordReset.GetDuoPushDevices(String Username) in C:\inetpub\PasswordstateResetPortal\APIWrapper\ProxyPasswordReset.cs:line 219 at PasswordReset.Controllers.AccountController.RedirectByVerificationMethod(Int32 verificationMethod, ResetModel model) in C:\inetpub\PasswordstateResetPortal\PasswordstateReset\Controllers\AccountController.cs:line 959 Link to comment Share on other sites More sharing options...
support Posted December 15, 2020 Share Posted December 15, 2020 Hello jmicks, Can you please log a support call here https://www.clickstudios.com.au/support.aspx as we may need to request some information which should not be shared on the forum? Regards Click Studios Link to comment Share on other sites More sharing options...
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