parrishk

Just sent over the logs. Thank you.

Hello, Thank you for your response. Answers to your questions follow: What Build of Passwordstate are you using 8679 What Browser Type are you using Firefox Chrome Brave Internet Explorer Is your Passwordstate-Gateway Windows Service started Yes What sort of certificate did you export to use with the Gateway - is it a trusted certificate, or is it a self-Signed certificate Publicly trusted certificate from GoDaddy With the URL you're using for Passwordstate, is the DNS entry for this from internal DNS, or external? If external, you may need to open access on your firewall to get to the Gateway's default port which is 7273 Internal address is resolvable. Same as primary Passwordstate URL. If you go to the screen Administration -> Remote Session Management and click on the 'Browser Based Gateway Settings' button, if there is a URL specified in the 'Gateway URL' field, please clear this, Save the change, and then test again This is cleared. From your Passwordstate web server, do you have network connectivity to the Host? You can run the following PowerShell command to determine this (change host name and port as appropriate) - test-netconnection hostname.domain.com -port 3389 Test succeeded. Also tested port 7273 with success. Do you have any firewalls enabled on your Passwordstate web server? If so, you may need to allow access on Port 7273 For the time being, firewall is not on. Thank you.

Hello, I have walked through each of the troubleshooting steps. Nothing mentioned above has resolved the issue. Certificate is loaded, service is running, port is listening, etc. When attempting to launch a session from multiple different browsers and are displayed with "Please wait while connecting..." indefinitely. What is the next step to troubleshoot? Thank you!