KC_BREC

Issue resolved with support help via email. I am hesitant to post what resolved the issue as it may have been tailored to our version and/or configuration. I can only advise that if you are having similar issues raise a request directly with their support.

Recently upgraded to V9.8 (Build 9811) on two servers -- same results on both servers. After upgrade backups are now failing. We only have the web files and keys selected for backup. When the process is executed, the web files zip is created but the process immediately fails with the message "Error = Failed: It appears writing the zip file to the backup path has failed. Please check the path exists, and try again." The keys backup is never attempted. Credentials are valid and pass the test process. Appears that the failure occurs when the verification that the file was created fails. Any thoughts on what this could be?

This issue has been fixed in build 9065. Thanks!

The current mobile app will not properly scan the QR code on Google Pixel 4a phones. Images are elongated when using the in app QR scanner and thus will not scan properly. This does not appear to be an "Android" issue since it worked without issue on several other Android phones. Are there any plans to offer an alternative method to connect to the server when the QR code can not be scanned?

+1