support

We are trying to work on this for version 10 guys. It's an enormous amount of work, with over 400 pages to update and test, tweaking of all the Telerik controls, as well as a series of new icons. We are going to need to also limit some UI customizations in V10 for this new theme, so it does not alter the aesthetic of it. Regards Click Studios

Hi Tim, Some of our manuals are already in searchable format - please see Help Menu in Passwordstate, Regards Click Studios

Hello Paso, The will be coming in the next build, but for now you can simply manually insert the variable [ToUserID] into the email templates, and it will update as appropriate. Regards Click Studios

Hi Guys, This feature will be available in the next build, which should hopefully be next week. By default, the feature will be disabled, and you can specify the number of minutes you would like to check, to remove old records. Regards Click Studios

Issue: When trying to make an RDP connection to a Windows machine, the connection fails with the following error: Fix: This group policy setting below located under Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Security can prevent credentials from being passed through to the remote machine: Potentially you could disable that setting on the remote machine you are connecting in to, or our Browser Based Launcher is able to bypass this group policy. If you are unfamiliar with the Browser based Launcher, please see these links below: https://blog.clickstudios.com.au/browser-based-remote-session-settings/ https://www.clickstudios.com.au/downloads/version9/Passwordstate_Remote_Session_Launcher_Gateway_Install_Guide.pdf Regards, Support

Just a heads up everyone, we are currently working on this feature, and will report back here once complete. Thanks, Click Studios Support.

A new feature to log the extension out, if the core Passwordstate website is not currently active. ie if the website session times out after the timeout value under Administration -> System Settings Miscellaneous, then the browser extension should also expire, and require user to log back in again.

Click Studios releases new minor builds of Passwordstate approximately once per month, and major builds once every 2 years. Below is some instructions on how you can get notified of when new builds are released. Built In Notifications: Under Administration -> System Settings you'll find this option to set a frequency of when Passwordstate checks for new builds. You can also specify which users should be notified when a new build is available. Please note your Passwordstate web server will need to be able to access the https://clickstudios.com.au website to query an xml file for this feature to work. When a new build is available, your users will be notified from within the Notification Centre: Notifications Via Email: Click Studios has an Announcement Forum which we update with any new build release, along with anything else that may be deemed important. If you join up to the forums with a valid email address, you will be notified of any new build via an email as soon as the forum is updated. Forum Location: https://forums.clickstudios.com.au/forum/6-announcements/ Once you join the forums, ensure you subscribe to the Announcements page: You can also join up to our RSS feed using this link which also notifies you of any new builds: https://forums.clickstudios.com.au/forum/6-announcements.xml Regards, Support

Hi Guys, We implemented the following in build 9795 - "Updated Active Directory Account Discovery job to no longer discover disabled or managed service accounts". Regards Click Studios

Issue: If you are trying to add a new using or security group in from Active Directory, or you find your AD sync process is failing, the a good first step in troubleshooting is to test that your Privileged Account used to query your domain is valid. How to Test: First navigate to Administration -> Active Directory Domains, and open the domain you are having issues with. Confirm that the domain details are correct, and if you have a domain controller set that it is a valid server: If you need to confirm that your domain details are correct, log into a machine that is joined to the domain and run the following two commands in a command prompt: set userdomain set userdnsdomain - The NetBIOS Name for your Active Directory settings should match the result of set userdomain - The FQDN should match the result of set userdnsdomain - The LDAP Query String for your Active Directory settings should match the result of set userdnsdomain Whilst you have your domain open, take note of the Account with Read Access name. Now browse to Administration -> Privileged Account Credentials, and open this account. You will find a heartbeat icon on the page, and this will do a live test to the domain to confirm if the username and password is correct. If the password test fails, try resetting the password in Active Directory and then update it on the privileged account screen, and this should fix the issue. Regards Support.

Hello Rene, I just tested the Provided URL again, and it is working for us when we configure the ID fields on the password record itself - can you try this, instead of on a Linked URL? You will need to use the Sync Now menu option as well to sync the changes straight away. For the other request, if you require change in functionality, then we ask if you could log a specific feature request here on our forums for this. Thanks Click Studios

Issue: You are seeing some errors in the Administrations -> Error Console that reference "Build No '9823' - Timeout value exceeded for charts data.", but you are not seeing any impact on your daily usage of Passwordstate. This error relates to the charts that get drawn on Password Lists, Passwords Home or on Auditing screens: Cause: In a recent build Click Studios have introduced some extra security to prevent unauthorized user from reading the values of these charts, so an timer was added to these charts. If the charts do not render on the page within 20 second time limit, then that error will be issued in the error console. Fix: Typically, these charts would render within one second, unless you were using a Load balancer, or Reverse Proxy that is blocking this functionality. If you bypass your Load Balancer or Proxy you should see that these charts are instantly drawn, and no errors will be issued. These charts are drawn via a API call, so your load balancer or proxy will need to allow access to the API on each of your web servers. The API can be accessed by appending /api to your Passwordstate URL. Confirm that the URL you access Passwordstate on is the same URL set under Administration -> System Settings -> Miscellaneous -> Base URL. Also confirm that your webservers have the API role selected, under Administration -> Authorized Web Servers. Open your web server on this page and tick the appropriate option if it isn't already. Lastly, check that you are not denying your Load balancer or Proxy access to your API if using the Allowed IP Ranges feature. Check under Administration -> System Settings -> Allowed IP Ranges tab for any IP Addresses in the API Allowed IP Ranges section and make sure that your devices are not being blocked on this page. Workaround: You can disable the charts altogether in Passwordstate via a User Account Policy, which should prevent these errors, if you cannot workout why the API cannot be accessed through your Load balancer. This forum post has some information about how you can configure a User Account Policy to turn of Charts: https://forums.clickstudios.com.au/topic/14917-simplifying-the-passwordstate-user-interface-ui/ Conclusion: This error is harmless, and your users will most likely not notice anything, but if you want it should be able to be fixed if you investigate why the API cannot be accessed through your Lod Balancer or Proxy. Regards, Support

Hello Rene, Thanks for making the URL available. Below is some feedback for that URL, and the one above with the Gifyu link. Provided URL The Username field (ID tag) for this URL is dynamic, which means it changes every time you visit the site. There are no guarantees that we can fill dynamic fields like this. Instead, if you configure the "UserName Field ID" on the password record to use Username (case sensitive), then this will work. We also look for the "name" tag, or the "class" tag as the last attempt - and all three of these tags need to be unique on the page. Keycloak URL To explain how the form filling works with our extensions, if you leave the Username and Password field IDs blank on your password record, our extensions try to find the appropriate fields and form fill them automatically. The behaviour in your Gifyu link is caused by the Username Field ID on your password record being blank, but then you are mapping the generic field to this same field on the web site. To make this work, do not use the Generic Field, and instead store the email address in Username field. Regards Click Studios

Thanks Ehanderson - we appreciate it

Hi Rene, Thanks, but it does not look like the URL is publicly accessible - it times out with the error of "ERR_CONNECTION_TIMED_OUT". We are located in Australia - could that possibly be the issue? Regards Click Studios

Hi Rene, Thanks, but we do need example web sites to test against, if we're to make changes to the extensions. If you run across the same issue with any external URLs, please let us know. Regards Click Studios

Hello Magnus, Yes, that is correct. They will need to login to Passwordstate at at least once though, so authenticate with the new functionality. Regards Click Studios

Hello JerLange, Yes, they will automatically update. The latest build number, which you already should be upgraded to, is 9824. Regards Click Studios

Hello Rene, Could you please provide us with a list of Web Site URLs that are not working for you, and we will do some testing? With the web sites were the ID's change, these are quite difficult to work around, and we have to be very careful about not form filling the wrong input elements - but we will do some testing regardless. Thanks Click Studios

Hello Cas, Thanks, and the option is missing, because we do not currently have a feature for it. Maybe try using our browser extensions, as it's a lot better experience than manually copying and pasting credentials into web sites. Regards Click Studios

HI Szu, Today we have released build 9823 of Passwordstate which should fix this issue. Can you please upgrade and test and if there are any issues with this let us know? Regards, Supprot

Hi Everyone, We have released a new build of Passwordstate today, build 9823 which should fix this issue. We have also had to submit a new extension to each of the stores, so you'll need to wait until your browser automatically updates those extensions before testing this again. Chrome and Firefox seem to be pretty instant in terms of approving the new extensions, but Edge seem to work on a 7 day schedule...Date of writing this post is 19th October in Australian time. Please let us know if this doesn't help! Regards, Support

Hello Everyone, Today we have released build 9823. For full details, please refer to our changelog here https://www.clickstudios.com.au/passwordstate-changelog.aspx Regards Click Studios

Hello YaliSmith, Unfortunately it does not look like Microsoft will support this, which is why we've written our own Windows Credential Provider/Browser, based on Chromium some time back now. You can download it from the following page on our web site - https://www.clickstudios.com.au/passwordstate-checksums.aspx Regards Click Studios

Hello, With these OTP fields, are you using these for something that is not a web site? Regards Click Studios