support

Hello Everyone, Today we have released build 9611. Please note that two security issues have been resolved in build 9611 - CVE-2022-3875 & CVE-2022-3876. Please see our Security Advisories page for more information - https://www.clickstudios.com.au/security/advisories/ For full details, please refer to our changelog here https://www.clickstudios.com.au/passwordstate-changelog.aspx Regards Click Studios

Hello Idlor, Another option for this would be to disable this Email Notification, and then create a Scheduled Report for yourself - based on Auditing data events. Regards Click Studios

Hi Tim, Our fields are applied at the Password List level, and not at the password record level - which sounds like what you're asking based on the Account Type field. This would require a major re-architecture of our software, which is not something we would consider any time soon. So you can select different fields at the Password List level, or you can also use Password List Templates - and link them to Password Lists if required. Regards Click Studios

Hello, Thanks for your request. Currently we do not have a feature for this, so we will move you request to the 'Feature Requests' section of our forum for you. Regards Click Studios

Hello Maurice, If you want High Availability for database connectivity for your App Server, we recommend using either Basic or Always On Availability groups in SQL Server. Then you can point your App Server, to the SQL Listener, just like you would with the core product. If you do not have Basic or Always On Availability groups, you would need to modify the database connection string for your App Server, and manually change it to your other SQL Database Server - since you do not have any automatic failover for SQL Server. We hope this helps. Regards Click Studios

No problems

Hi Ben, This is by design, and a security feature. You cannot grant Security Groups that you are a member of, access to these roles. We try and prevent users from granting themselves additional access, which they may not meant to have. Regards Click Studios

Issue: If you try to manually sync a Security Group in Passwordstate, and you see the following error: The error above is telling you to look in the Administration -> Error Console and you will find the message below: Build No '9535' - Error Code = The user name or password is incorrect. , StackTrace = at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.DirectoryEntry.Bind() at System.DirectoryServices.DirectoryEntry.get_AdsObject() at System.DirectoryServices.PropertyValueCollection.PopulateList() at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName) at System.DirectoryServices.PropertyCollection.get_Item(String propertyName) at System.DirectoryServices.AccountManagement.PrincipalContext.DoLDAPDirectoryInitNoContainer() at System.DirectoryServices.AccountManagement.PrincipalContext.DoDomainInit() at System.DirectoryServices.AccountManagement.PrincipalContext.Initialize() at System.DirectoryServices.AccountManagement.PrincipalContext.get_QueryCtx() at System.DirectoryServices.AccountManagement.Principal.FindByIdentityWithTypeHelper(PrincipalContext context, Type principalType, Nullable`1 identityType, String identityValue, DateTime refDate) at System.DirectoryServices.AccountManagement.Principal.FindByIdentityWithType(PrincipalContext context, Type principalType, String identityValue) at System.DirectoryServices.AccountManagement.GroupPrincipal.FindByIdentity(PrincipalContext context, String identityValue) at uRM=.9x4=.pBk=(Int32 Eh8=, String Ex8=, String FB8=, String FR8=, Boolean Fh8=, String Fx8=) Specifically it says that the Username and Password is incorrect, and this is referring to the Privilege Account you has assigned to your domain. But if you check the password for the Privileged Account, it is correct. We've had a customer advise that either setting a domain controller on their domain as per the screenshot below fixes this issue, or you can change your Privileged Account to be in the format of user@domain.com instead of domain\user Your Security Groups should now start sync'ing correctly. If they still don't please log a support call to Click Studios. Regards, Support.

Hi jzimmer, Thanks for your request. Possibly we're misunderstanding your request, but you can apply permissions to Hosts folders under the Hosts tab, and give your team access to the same hosts within that tree structure. Regards Click Studios

Hello Pepes, If you are not currently on build 9595, can you please upgrade using these instructions - this should fix it - https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf Regards Click Studios

Hello Esenada, We're glad you've figured it out. We are also happy to offer our software for free, for 5 users, but we're not resourced provide technical support for free. Thanks for your understanding. Regards Click Studios

Hello Ensendada, Many users in the forums have purchase Annual Support and Upgrade Protection (Maintenance) with their software. Regards Click Studios

Issue: You may see issues like scheduled password resets not occurring, or scheduled reports being sent out, or possibly even backups are not running. The Passwordstate Windows Service does a lot of background tasks, all of which are outlined in this blog post: https://blog.clickstudios.com.au/what-does-the-passwordstate-windows-service-actually-do/ Click Studios Support have seen issues reported to us by customers previously where an AV solution can quarantine your Passwordstate Windows Service, or perhaps something else has completely uninstalled it. Below are instructions on how to reinstall this manually. Fix: First check your Windows Services on your Passwordstate webserver to see if you can see the Service running. If it's present, but not start it, please start it. If you do not see the above service at all, you'll need to first check that the c:\inetpub\passwordstate\bin\passwordstate.exe file exists. If this does not exist, you should restore this file from your AV Quarantine, or do a repair on your Passwordstate website. Once the file is restored, open a DOS prompt as Administrator, and then run the following commands, one at a time: CD "C:\Windows\Microsoft.NET\Framework\v4.0.30319" InstallUTIL.exe "C:\inetpub\Passwordstate\bin\Passwordstate.exe" net start "Passwordstate Service" This will complete the process. Please note, you may want to check that you do not have a lot of emails queued up before performing this process. To check this and possibly purge them, go to Passwordstate Administration Home and click on the button below: Regards, Support.

Hello Ensenada, As mentioned in the email we've sent you, unfortunately technical support from us is not available with the free version of our software. Please follow the instructions in the email if you would like to buy maintenance with your software. Regards Click Studios

Hello Ensenada, With the support ticket you sent us, it seems you are using the free version of Passwordstate, which means you cannot use our High Availability module - this is a module which needs to be purchased, along with some Passwordstate licenses. Please contact Sales from the following page if you would like a quote - https://www.clickstudios.com.au/support.aspx Regards Click Studios

Hello IMkor, Unfortunately we do not have any features in our software to connect through jump hosts in this manner - we do not a direct connection to the host. Regards Click Studios

Thanks, and sorry for the issue in the first place. Regards Click Studios

No problems

Hi espenmy, We've just release build 9595, which fixes the copy to clipboard issue. Can you please upgrade when you get the chance, and thanks again for reporting it. Regards Click Studios

Hello Everyone, Today we have released build 9595. For full details, please refer to our changelog here https://www.clickstudios.com.au/passwordstate-changelog.aspx Regards Click Studios

If you are trying to set up a folder structure where you can keep control of where users are creating Password Lists and Folders, you can consider preventing your users from creating these objects in the root of Passwords Home. This way, they will only be able to create new Folders and Lists in a existing folder where they have the appropriate permissions. Below is the areas where you will lock this down by removing permissions for the appropriate user: Regards, Support

Hi TomTom, If you go to the Preferences screen in your browser extension, there's an option to disable auto-fill. Regards Click Studios

Thanks for reporting this, and we'll work on a fix for the next release. Regards Click Studios

Cheers Michelle