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support

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Everything posted by support

  1. support

    SAML2 Azure Logout

    Hello, This feature is not available as of build 8806. Regards Click Studios
  2. support

    Creating an Audit User

    Hi, Your screenshot below shows they have LastPass installed - I can see three icon overlays for it. Can you try disabling it please, or maybe get them to test with a different browser so they don't have to disable it. Regards Click Studios
  3. support

    Creating an Audit User

    Hello, If you're using has been given access to this screen, then they should see all data - there is no filtering we apply here by default - so this behaviour is very strange. I'm not sure it would be affecting the filtering, but can you please try disabling your LastPass extension and see if that helps at all? Thanks Click Studios
  4. Quick update to say we are working on some more fixes for the Passwordstate Chrome Browser extension to accurately form fill usernames and passwords. We're almost finished porting all changes to Firefox too. We are expecting to release a new build for Chrome this week, and a brand new version for Firefox in a few weeks. If you are using the Chromium version of Edge (still in Beta), the you can use the new Browser Extension right now. Regards, Support
  5. Hi, We're making some improvements to the form filling, and should hopefully have an updated extension available tomorrow - at which time it will automatically upgrade in your browser. Please let us know if you have any issues after this upgrade. Regards Click Studios
  6. Hello, In Passwordstate, can you let us know if you have created one or more Password Lists which have the URL field selected? If so, if you go to the Help Menu in Passwordstate, and open the Web API Documentation - then click on 'Standard API' does it load the documentation page okay? We also have had no reports of the extension logging you out of gmail - we use gmail ourselves, and have not see this. Let's see if the information above helps with the gmail issue - although, the extension is designed only to form fill, and not simulate clicking buttons on screens at all. Regards Click Studios
  7. support

    Browser Extensions fills wrong fields

    Hi Fabian, Quick update to say we will hopefully be releasing a new build soon that should fix this:) Maybe 1 - 2 days. Regards, Support
  8. Hi Mark, We've found the cause of this, and it's due to us trying to update the Fields ID's on the 'Browser Form Fields' tab automatically, if we detect that they are changing. So we are going to have to remove this feature, and customers will just need to manually update these ID fields if they ever change for the logins screens. So this means that for your Fortigate firewalls accounts, they will be incorrect after you are navigating around the internal pages. So after we do the next release, we will probably have to update them manually in Passwordstate. I hope this all makes sense. Regards Click Studios
  9. Hi Mark, Thanks for reporting this, and we also see the same thing on Fortinet firewalls - so we will have to review this form filling functionality, and figure out why it's filling these fields. We'll let you know as soon as we've been able to figure out a solution. Regards Click Studios
  10. Hi tboggs, Can you tell us if this is a publicly accessible site we can look into? Thanks Click Studios
  11. support

    browser extension not filling fields

    Thanks Fabian - we are discussing this internally, as we did change the behavior in the latest build. We'll let you know once we have an update. Regards Click Studios
  12. support

    Browser Extensions fills wrong fields

    Hi Fabian, Do you know if it's possible for us to create a login for this site to test? Thanks Click Studios
  13. support

    browser extension not filling fields

    Hi Fabian, Yes, that is correct - and sorry, we should update the documentation to reflect this. Or maybe we'll discuss with the team whether this should be changed or not. To confirm, if you've already saved the credential, you should not be prompted a second time to save it - is this happening for you? Regards Click Studios
  14. support

    Potential Issue with New Browser Extension

    Hi Beau, I did create my own account for this site, and did notice during this account creation process that about 30 records where added. But since then, and it doesn't matter what I do in the UI, I cannot reproduce this unfortunately. Can you see if you can reproduce this in Incognito mode with our extension enabled, to see if possibly there is some sort of interaction happening between extensions? Are you Or, if you can reproduce this consistently, can you add this URL to the 'Ignored URLs' on the screen Administration -> Browser Extensions settings, to see if that will help - this is only a work around until we can reproduce the issue ourselves. You will need to log out of your extension after adding this, and then log back into Passwordstate to configure your extension again. Regards Click Studios
  15. support

    browser extension not filling fields

    Hi All, We've release build 8806 of the new Chrome Extension today, as well as Build 8806 for Passwordstate - you do not need to upgrade Passwordstate to use the new chrome extension build. If you are still having issues with form-filling after upgrading, please check these things: On your password record, please ensure the URL field is prefixed with https:// i.e store the URL as https://www.clickstudios.com.au and not just www.clickstudios.com.au Ensure your URLs are not recorded as 'Ignored URLs' in Passwordstate. This can be done on the screens Preferences -> Browser Extensions tab, and Administration -> Browser Extension Settings, as per the screenshots below If making any changes to data in Passwordstate, please log out of the extension, and then back into Passwordstate to pick up the change. Regards Click Studios
  16. Hi Everyone, Today we have release build 8806, which includes 3 new updates, and 11 bug fixes. Full changelog can be found here - https://www.clickstudios.com.au/passwordstate-changelog.aspx. Regards Click Studios
  17. support

    Browser Extension default password list

    Hi tboggs, No - rarely do we release updates to the extension which also requires you to upgrade Passwordstate - this has only happened once in the past 12 months. Regards Click Studios
  18. support

    browser extension not filling fields

    Hi Mark, Unfortunately in Chrome you cannot disable Auto-update. We could give you the source code for the previous version, but you would need to load this in Developer mode and then your users will be prompted every time they start their browser saying a developer extension is running. We're are trying to fix this as quick as we can, but we hope you can appreciate that when we do not have access to the problem sites, it's very difficult for us. Saying that, we've found a couple of local sites ourselves which are not form filling, and we are working on fixing them now - hopefully it will fix it for you also. Regards Click Studios
  19. support

    Browser Extension default password list

    Hi tboggs, We had another customer report to us that the new Chrome extension is now available in the Chromium Edge - Microsoft must be synchronizing these updates from Google stores. We have not tried this ourselves though, or confirmed what the other customer is saying. Regards Click Studios
  20. support

    Potential Issue with New Browser Extension

    Hi Beau, Sorry, there are no logs for this, except for our Auditing data. Let us know if you can reproduce it at some stage, and we'll look into it. Regards Click Studios
  21. support

    Potential Issue with New Browser Extension

    Hi Beau, We're sorry you're seeing this issue, and we're not really sure of the cause as we have not seen this ourselves - or had any other reports of this. Can you confirm you're not using the Beta extension, but instead build 8792? If so, do you know if this is site specific and reproducible? If it is, can you let us know the URL for the site so we can do some testing? Regards Click Studios
  22. support

    browser extension not filling fields

    Hi Mark, Thanks for the offer - we could possibly do this a little later today if possible - it's currently 7am here. Would you be available later? Whilst we could witness what you're seeing, we may not be able to debug the issue without our own development environment - but at least we can witness it. Regards Click Studios
  23. support

    permalinks 404

    Hi Kuky, Possibly WSUS has made some changes to IIS, but we cannot think of what change could cause this unfortunately. If you're not able to find the cause for this, we do have some instructions on the following page to move your web and database instances to a different server if required - https://www.clickstudios.com.au/documentation/ Regards Click Studios
  24. support

    Slow refresh and searches

    Hi Kurt, We're not aware of any performance issues with that many password records. What sort of timings are you seeing? If you RDP into your web server and access Passwordstate from there, do you see any better performance? Also, do you have any AV Software installed on your web server? Regards Click Studios
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