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support

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Everything posted by support

  1. Hi Everyone, Today we have release build 8903, which includes 2 new updates, and 1 bug fix. Full changelog can be found here - https://www.clickstudios.com.au/passwordstate-changelog.aspx. Regards Click Studios
  2. Hi mcgreggers99, As a Security Administrator of Passwordstate, you can do this without impersonating a user in a couple of ways: On the screen Administration -> Password Lists (from the Actions menu for the releavant Password List) On the screen Administration -> Reporting (look at the various Permission reports) And when you are impersonating a user, you can see their permissions as per the screenshot below We hope this helps. Regards Click Studios
  3. Hi Oscar, could you try removing the < > in the username and see if that helps? ## Enable sudo rootpw for Passwordstate Privileged Account Defaults Defaults:svc_password_reset rootpw If that doesn't help then we're unsure sorry, as we do not have an environment set up to use AD accounts with Linux machines. Regards, Support
  4. Hi Mordecai, Unfortunately there's no way to currently do this, so please feel free to log a feature request and if it gets enough interest we'll include it in a future build: https://www.clickstudios.com.au/community/index.php?/forum/38-feature-requests/ Regards, Support
  5. Hi Oscar, Can you set the AD account in the sudoers file as per section 14 of this document and hopefully this helps? https://www.clickstudios.com.au/downloads/version8/Password_Discovery_Reset_and_Validation_Requirements.pdf Regards, Support
  6. Hello Anton, The API Key from a folder cannot be used to search for Password Lists - we've updating the wording in the latest release to make this a little bit more clear. Instead you need to use the System Wide API Key, which is found on the screen Administration -> System Settings -> API We hope this helps. Regards Click Studios
  7. Hi Emad, When ever we replied to your emails, it would be returned as an unknown email address from outlook.com - which is very odd. A lot of customers do use this feature for backups, so we can only presume you must have missed one of the settings, or group policy restrictions, mentioned in the Security Administrator's manual. Can you double check everything again? Maybe email as a screenshot of your backup settings screen to take a look at? Regards Click Studios
  8. You may find yourself in a situation where you need to use the Passwordstate browser extension on a machine which does not have access to the internet, but it does have access to your Passwordstate web server. Under these conditions, it's not possible to download the extension directly from the App Store, so you'll need to load up the extension manually. For this reason, you'll need to get a copy of the install files. Below are instructions on where to find a copy of these source files, which you'll need to download on a machine that has access to the internet, and then you should transfer them to the offline machine. Chrome: Download Link: https://www.clickstudios.com.au/downloads/chromeextension.zip Edge: Download Link: https://www.clickstudios.com.au/downloads/edgeextension.zip Firefox: Download Link: https://www.clickstudios.com.au/downloads/firefoxextension.zip Regards, Support
  9. Hi Jack, Yes, that is the process for modifying and restoring the scripts, but please be aware that if we ever need to update a script at any stage, it will overwrite your changes. Regards Click Studios
  10. Hi Emad, We use to have a bug a while back where it was still trying to perform a backup before an upgrade, even though you deselected the option. But that bug was fixed some time ago, and I just suggested a manual upgrade as I did not know what build of Passwordstate you were using. So I do not believe our software is trying to do a backup here, but it does use that same backup account for performing the upgrade i.e. it needs permissions to perform the upgrade. So you will need to investigate why you are seeing the error of "Authentication Failed = Please check if the UserName and Password you have specified for Backups and Upgrades is correct" - posiibly someone has reset this account's Password outside of Passwordstate. Regards Click Studios
  11. Hi Emad, This could possibly be a bug, depending on what build of Passwordstate you are using, and we would suggest doing a manual upgrade as per the section '5. Manual Upgrade Instructions' in the following document - https://www.clickstudios.com.au/downloads/version8/Upgrade_Instructions.pdf Regards Click Studios
  12. Thanks Oscar. We do not have any specific support for doing this, but have you tried specifying an AD account as the Privileged Account Credential? I assume you have and it does not work. Regards Click Studios
  13. Hi Blomer545, You certainly can install Passwordstate on that OS with that version of .NET installed. .NET 4.5 is embedded in 4.7 so Passwordstate will function well on it. For all system requirements, including SQL, please see this page: https://www.clickstudios.com.au/passwordstate-system-requirements.aspx We'll adjust that page above to reference .NET 4.7. Regards, Support
  14. Hello Oscar, We do not have support for resetting root account with an Active Directory account sorry. Is this how you normally reset the password for your root accounts? Regards Click Studios
  15. Thanks for letting the community know Yordi - we appreciate it. Regards Click Studios
  16. Hi Yousef, Unfortunately our API does not yet support the GUI setting for "Manual Permissions" like it does the Propagating permissions setting. If you'd like to log a feature request for this, please do so in this forum below and we'll do our best to add this in if it gets enough votes. By logging it here you'll be automatically notified when this feature is added into the software. https://www.clickstudios.com.au/community/index.php?/forum/38-feature-requests/ Regards, Support
  17. Hello thoward, This information is in our manuals for version 8, but possibly not for version 7 - which is the forum you've responded to. We have this documentated in the Security Administrators manual, under the section Backups and Upgrades. Regards Click Studios
  18. Hello, We're sorry, but you cannot create any Discovery Jobs via our API(s) - this is only available in the UI. Regards Click Studios
  19. Hello Raymix, Yes, we have support for returning passwords as a hash. If you go to the Web API Documentation menu under the Help Menu, you will see the section below which explains what's required here. We hope this helps. Regards Click Studios
  20. Hi Everyone, Today we have release build 8900, which includes 10 new updates, and 6 bug fixes. Full changelog can be found here - https://www.clickstudios.com.au/passwordstate-changelog.aspx. Regards Click Studios
  21. Thanks - and you can also export your Password Lists from this screen to csv, at that export also invcludes the password count. Regards Click Studios
  22. Hello Emad, If you go to the screen Administration -> Password Lists, there is a 'Passwords' column here that you can sort on. I hope this helps. Regards Click Studios
  23. Hi damcoole, Yes, if you have cloned our script, then you will be fine for furture upgrades Since this appears to be a workgroup computer, can you have a look at section '12 Account Discovery and Password Resets between Non-Trusted Active Directory Domains, or against Workgroup Computers' - in the following document - https://www.clickstudios.com.au/downloads/version8/Password_Discovery_Reset_and_Validation_Requirements.pdf We would recommend rebooting after making this change. Regards Click Studios
  24. Hello i2Paq, Could you please share a screenshot of the Host record so we can see the additional paramaters, and can you please translate that error for us? Regards Click Studios
  25. Hello damcole, This should not be required, as I did not need to do this in our environment. If we ever update this script, it will overwrite the change you made, so can you please answer the following questions to see if we can figure this out: What Build Number of Passwordstate are you using? Could you possibly let me know what the error is in the recent activity, when your Password Reset fails? I wonder if you could also change the Host name of win10vm in passwordstate to a IP Address instead ? Regards Click Studios
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