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support

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Everything posted by support

  1. support

    New Browser Extension (8765) Beta Feedback

    Hi Fabian, Thanks for testing the new extensions for us. You do a lot of testing and we really appreciate it:) To answer your questions: 1. I'll raise with this our main developer of the new browser extension, and I'll report back here to see what we can do. 2. Can we ask what environment is your Passwordstate server in? Workgroup or Domain? What we've heard previously, although we cannot replicate it ourselves, is a user that hosted Passwordstate in a Workgroup, that was using his router for DNS, was getting logged out of the extension randomly. After he moved to a domain, with an AD DNS server running, his issue went away immediately. 3. We managed to replicate this search box issue on one of our sites. But in a majority of sites we've tested against we haven't seen this error. Thanks for reporting it, we'll get it patched before we release the production version of this build. 4. Sure thing, and good idea. I'll also see if we can make the cursor take focus on the search box when clicking on the extension. Not sure if we can do this yet but I'll run it past Udit (our primary extension developer), and will report back here with more information about this. Hopefully in 24 to 48 hours I'll have a bit more information about this:) Thanks again Fabian, good to see you are still using Passwordstate, we haven't heard from you for a while:) Regards, Support.
  2. support

    Browser Extension default password list

    Just a quick message to say the beta version of the extension is available now:) Regards, Support
  3. support

    change license key

    Hello Tobbe, Could you please contact us via the following page so we can look up your licensing details - https://www.clickstudios.com.au/support.aspx Thanks very much. Regards Click Studios
  4. Hi Fabian, Thanks for the information, and our code should be stopping the service prior to trying to upgrade files. We'll do some more testing to see if we can somehow replicate what you are seeing. Regards Click Studios
  5. support

    cant connect to the sqlexpress

    Hi Jamie, There must be some sort of configuration issue here, as the 'sa' account has the privileges to do this. Can you please log a support call via the following page https://www.clickstudios.com.au/support.aspx and provide screenshots of the details you are entering into the setup screen? If you need to re-initialize the installer for any reason, you can follow this article for that. https://www.clickstudios.com.au/community/index.php?/topic/1663-resetting-the-passwordstate-setup-process/ Regards Click Studios
  6. Today we've released Build 8765 of Passwordstate, which includes support for the beta version of the new Chrome extension we have been developing recently. For more information on this new extension, please see the blog post linked below. Anyone is welcome to test out this beta extension, and for any issues or queries about it, please email Click Studios support. We are currently building the Firefox version and anticipate releasing this and the Chrome version to the relevant store in mid September. Our new Edge extension will be released later this year, when the Chromium version of Edge is released by Microsoft. We hope you like the new extension with all the new functionality! https://www.clickstudios.com.au/blog/new-chrome-browser-extension-for-passwordstate/
  7. Hi Everyone, Today we have release build 8765, which includes 3 new updates, and 2 bug fixes. Full changelog can be found here - https://www.clickstudios.com.au/passwordstate-changelog.aspx. Regards Click Studios
  8. If you are having issues when trying to send Self Destruct Messages, please refer to the following questions/suggestions, and please provide this feedback to Click Studios when logging a support call: Please provide a screenshot of the error you are seeing Are you using the Self Destruct Message web site which comes embedded with your normal Passwordstate web site, or have you installed this site separately? With the error message you see, is the URL being reported accurate? If you are using the embedded site, the URL used is the Base URL field you can see on the screen Administration -> System Settings -> Miscellaneous tab. If you have installed the site separately, then it's the URL you have specified on the screenshot below Do you use any Load Balancers or Reverse Proxies in your environment? As per the screenshots below, can you confirm the encryption key is set correctly in the file C:\inetpub\Passwordstate\selfdestruct\web.config – this path will be different if you have installed this site separately Regards Click Studios
  9. support

    cant connect to the sqlexpress

    Hi Jamie, When you say you can create a DB, do you mean outside of Passwordstate? In the information above, you seem to be using the account called root - this is not standard in SQL Server, and have you specifically created this account - and does it have permissions to create databases? The default admin account in SQL Server is called sa. If everything is okay with the 'root' account, can you provide a screenshot of what values you are specifying on this setup screen? Thanks Click Studios
  10. Hello, If you are referring to the 'Recent Passwords' grid when you click on Password Home, then yes this is how it's functions - it shows the most recent record based on auditing data. So if you keep accessing the same record over and over again, then it will keep showing here. Regards Click Studios
  11. Issue: As a Passwordstate Security Administrator, you receive an email from the system advising that the Active Directory Sync process was still running at the time the next sync process began. This could mean that not all members of the security groups you have added into Passwordstate are synchronizing properly. Sync Process Behaviour: The Passwordstate Windows service attempts to synchronize any Active Directory Security Group on the schedule you have set under Administration -> System Settings -> Active Directory Options. It will also attempt to synchronize the following attributes for each user account in Passwordstate, regardless if they are a member of a Security Group or not: Display name Given name Surname Email address User principal name Sam account name Department Physical delivery office name Enabled status Click Studios has tested synchronizing 4500 user accounts, and this process took 6 - 7 minutes. Steps to Troubleshoot: Suggestion 1: How many Security Groups and Users do you have in Passwordstate? If you have several thousand, consider changing the Sync time to be longer, under Administration -> System Settings -> Active Directory Options. Restart your Windows Service after making this change which is no disruptive to your system Suggestion 2: By default, Passwordstate uses the Read Active Directory Security Groups and User Accounts privileged account to query Active Directory. To find out which account you have set to query your Active Directory, look under Administration -> Active Directory Domains and look for the name of the Privileged Account on that screen. Then, under Administration -> Privileged Account Credentials, open the relevant account and this will show you the domain account used to query Active Directory. Try elevating the permissions of this account in Active Directory to be a Domain Administrator, and allow a couple more sync processes to occur. Does this fix the issue? Suggestion 3: Are there any exceptions in the Application Event log on your Passwordstate web server, for the Passwordstate Service that indicate errors with the sync process? Suggestion 4: Are there any errors in the Administration -> Error Console which help diagnose the issue? (Send to Click Studios Support if you need help understanding these errors) Suggestion 5: Do manual syncs of each Security Groups work? Try to systematically isolate the problem to one security group, by manually synchronizing each group, one at a time. This can be performed under Administration -> Security Groups as per below screenshot: Suggestion 6: Do any of your Security Groups have users from other domains? Although this could work, it's not officially supported at this time. Adjusting permissions for the privileged account may help if you do have members from other domains. Click Studios will add more fixes/suggestions to this post if we can gather more information. If we can replicate the issue on our own test environments, then possibly we could make some changes in our software to fix the issue. Please contact Click Studios if you'd like to discuss your failed sync process further. Regards, Support.
  12. support

    Browser Extension default password list

    Hello, This is coming soon in our new Chrome browser extension, and other browsers after that - https://www.clickstudios.com.au/blog/new-chrome-browser-extension-for-passwordstate/ Regards Click Studios
  13. If you are noticing that Password Resets are getting stuck in the queue, please check the following items to determine the cause of this: On your Passwordstate web server, see if there are any errors being logged in the Windows Application Event Log Check the Passwordstate Windows Service is started In the web.config file on your primary server (not High Availability server), ensure the PassiveNode key is set to false - if it is not, change it to false and restart the Passwordstate Windows Service By default, the Passwordstate Windows Service runs under the identity of the 'Local System' account, and this should never need to be changed unless you are using a Managed Service Account (MSA) for database connectivity. If you are not using an MSA account for database connectivity, please ensure the service is set to run under the identity of 'Local System' Password Resets generally use a Privileged Account credential to perform the reset. Please check the password for the account being used is correct - these accounts can be found on the screen Administration -> Privileged Account Credentials. Regards Click Studios
  14. Hi Everyone, Today we have release build 8760, which includes 11 new updates, and 5 bug fixes. Full changelog can be found here - https://www.clickstudios.com.au/passwordstate-changelog.aspx. Regards Click Studios
  15. support

    Use Autolauncher SSH Key with Password

    Okay, we've fixed this manual launch bug for the next release - due this week. Regards Click Studios
  16. support

    Use Autolauncher SSH Key with Password

    I've just realised using the Manual Launch option does not work with Private Keys, so we will need to look into that, but the Auto Launch should work. Regards Click Studios
  17. support

    Use Autolauncher SSH Key with Password

    Hi Remo1, Yes, you should be able to do this, and I was only testing this myself yesterday. So you don't share any sensitive information in the forums, can you contact us via the following page and provide the folowing - https://www.clickstudios.com.au/support.aspx A screenshot of any Remote Session Credentials you have created A screenshot of your password record with the private key And what you see on the screen when you click on the Host in the navigation tree Thanks very much. Regards Click Studios
  18. Hi, Thanks for reporting this, and we believe we know the cause of this. If you edit the properties of this Password List, and then click the 'Save' button, does this resolve it for you? We believe the Password List itself might still be configured to use the user's personal Password Generator Policy, but it's not showing because you've enabled the System Setting to hide it. This is possibly the case also for any Password List Templates, which you might be using as a basic for copying settings when creating new Password Lists. So you might want to open all Password List Templates as well, and click the 'Save' button. This can be done from the screen Administration -> Password List Templates. Regards Click Studios
  19. support

    Cannot delete folder?

    Hello, Sorry, we don't quite understand the question. Are you saying you want to delete the highlighted 'Remax' Password List? If so, you can do this from the Password List itself, from the List Administrators dropdown list, which is just beneath the Passwords Grid. In the Administration area, is it possible this Password List is a Private one, which is why it's not showing on the screen for you - as you have no clicked on the 'Private' radio button there? Thanks Click Studios
  20. support

    Can't show chinese

    Hello, Unfortunately our software is really only designed for the English language at this time, and the database does no support Unicode characters. We do hope you support multiple languages as some stage though. Regards Click Studios
  21. Hi Guys, The voting system works better if you are from different companies, so we can see how many different customers are interested in the feature Regards Click Studios
  22. support

    Integrate with CyberArk

    Hello Abhijeet, No sorry, we do not have any integration like this with our competitors, and we have no plans on implementing any. Are there some features in our software which are missing, that CyberArk has? Regards Click Studios
  23. support

    Upgrade Process

  24. support

    Upgrade Process

    Hi Sarge, The following document will let you know if any of the other modules need to be upgraded or not - look at the Dependency Matrix at the end - https://www.clickstudios.com.au/downloads/version8/Upgrade_Instructions.pdf Basically you would do the primary site first, HA site second, and then any of the other 3 if needed. We hope this helps. Regards Click Studios
  25. support

    Multiple URLs in URL field

    Hi Sebastian, Unfortunately this is not possible, and you will require separate password records for this. Regards Click Studios
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