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support

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Everything posted by support

  1. Hello, The forums is designed for customers to help each other out, and please log your support ticket here if you require some help from us - https://www.clickstudios.com.au/support.aspx Regards Click Studios
  2. Hi Fabio, As explained in your support ticket, you can use SAML Authentication and Local Accounts in Passwordstate, to achieve what you want. Please have another look at the support ticket we responded to this morning. Regards Click Studios
  3. Yes, please open a support ticket. We will need to be able to replicate the issue to fix any bugs, and at this stage we cannot seem to do that. Are you using a later build of version 9? Regards Click Studios
  4. Hi Guys, When we search in an OU, we are initially filtering on the following: mySearcher.Filter = ("(&(objectClass=computer)(operatingSystem=*)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))") 'userAccountControl is to exclude any disabled hosts - ! means Not Disabled When we have the data for this filter, we then look at the attributes lastlogontimestamp, dnshostname, name & operatingsystem. I have added a Host into an OU manually, where the following attributes are blank - lastlogontimestamp, dnshostname & operatingsystem. My discovery job does not error, and it imports other records as appropriate. As you've posted this in the Version 8 section of the forums, are you still using version 8? If so, please try upgrading to version 9, using these instructions - https://www.clickstudios.com.au/downloads/version9/Upgrade_Instructions.pdf Regards Click Studios
  5. Hi Andy, Thanks for your request. In case you're not aware, the users can simply re-enroll again, and set their own pin. Regards Click Studios
  6. Hello Everyone, Today we have released build 9737. For full details, please refer to our changelog here https://www.clickstudios.com.au/passwordstate-changelog.aspx Regards Click Studios
  7. Hello mackov83, Using the Test buttons, sends emails live from the UI - so it doesn't add records into the QueuedEmail table, for the Passwordstate Windows Service to send. The Windows Service will pick up any settings changes within 5 minutes, but as you configured your settings quite some time ago, this would not be relevant. Plus, upgrading Passwordstate also restarts the Passwordstate Windows Service. If you see items in Sent Items, and are not receiving them, then possibly check your spam folder - the test Email Template email for me was caught by our spam software. Regards Click Studios
  8. Hi Guys, We are working on synchronizing Azure AD user accounts and security groups in version 10, which we believe will somewhat help with this feature request. With SAML authentication, you can also use Azure MFA for this already as well. Regards Click Studios
  9. Hello, I tested this, separate to the other developer, and it's working for me. I've ensured no SMTP settings were set, and tested the Email Templates, Self Destruct Messages, and various functionality where the Passwordstate Windows Service sends emails. Have you selected the option to "Save Emails to Sent Items"? If so, in Exchange Online, does it say it's sent the email or not? Regards Click Studios
  10. Hello mackov83, Could you please upgrade to build 9735, and let us know if you have any further issues. Regards Click Studios
  11. Hello Everyone, Today we have released build 9735. For full details, please refer to our changelog here https://www.clickstudios.com.au/passwordstate-changelog.aspx Regards Click Studios
  12. Okay - thanks.
  13. Hello Fersa, Are you aware that you can currently enable Biometrics for 2FA? Regards Click Studios
  14. Thanks again for your patience - we appreciate it.
  15. Hello, we believe we've figured out the issues this time, which will be fixed in the next release. The reason we did not pick it up in our testing, was because we left behind some SMTP settings, instead of clearing them. As a work around for now, you can make this work: By having something in the SMTP mail server setting whilst using Exchange Online as the mail option By having an email address in Also Send Emails To section on the Email Templates page. Thanks again for reporting it, and for your patience. Regards Click Studios
  16. Hello, To confirm, the only issue you're having is testing sending emails from the Email Template screen, and all other functionality is working? If so, we'll revisit this again in the next build. As testing these templates is not critical to the software, it will be a while before next build. But if there is something more critical we're not aware of, please let us know. Regards Click Studios
  17. Hello Mackov83, Could you please try upgrading to build 9727, and let us know if you have any further issues? Thanks Click Studios
  18. Hello Everyone, Today we have released build 9727. With this release, we have a new Windows Credential Provider for our Password Reset Portal module, which no longer requires Internet Explorer. It also does not rely on other browsers like Chrome or Firefox. For full details, please refer to our changelog here https://www.clickstudios.com.au/passwordstate-changelog.aspx
  19. Hi Sarge, Thanks. For the values, there could be sensitive data for certain fields, and this is the reason we do not record the values. If possible, we generally recommend change control documents the changes, so that the changes are also well understood. Regards Click Studios
  20. Hi Jon, Does the report "What passwords have not been used lately?" and the field "Last Updated" help at all? Or maybe the report "What passwords have recently been reset?" and for the duration, specify "Report All Data"? Regards Click Studios
  21. Hello, Would the Search for Password Lists method in the API work here i.e. by TreePath field? If not, thanks for your request. Regards Click Studios
  22. Hi Sarge, Thanks for your request. We understand this is a limited use case, but we can't really be working on new features that goes against best practice - we hope you understand. This would also be requiring a large architectural change for object relationships within our software. Regards Click Studios
  23. Hello Marpheus, Your recent question does not seem to relate to your original question, but to answer it, no - you cannot do this. We have other protections in place. We also encourage customers to ensure unauthorized users do not have administrator access to the web server and database server. This recommendation is no different to any other software. Regards Click Studios
  24. Sometimes issues can arise when disabling communication Protocols or Ciphers on your Passwordstate server, and normally these are disabled for security reasons. To help Click Studios Support understand what is and isn't enabled on your server, we may ask you to run IIS Crypto. IIS Crypto is a tool that can read which protocols and Ciphers are enabled/disabled on your system, and it does this by reading the registry. IIS Crypto does not need to be installed, rather it is just an executable you download and run. When you simply open the software, it will read the registry and shows what is currently enabled. Example screenshot below for this. As long as you do not make any changes on this screen, your registry will not be altered. Please send Click Studios support a screenshot like this one below if requested in your Support call. If you have any concerns about running this executable on your server, you are more than welcome to deny this request from Click Studios, and we'll find some other way to help troubleshoot the issue you are seeing. Alternatively, you can upload the executable to Virus Total for a scan to confirm it has no malicious content: https://www.virustotal.com/gui/home/upload IIS Crypto Can be downloaded from here: https://www.nartac.com/Products/IISCrypto/Download Regards, Click Studios Support
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