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support

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Everything posted by support

  1. Hi Ralph, We've had a couple of instances where this issue is happening when the time on SQL Server is different to the web server, and we've corrected this for the next release. Can you check out if this is the case for you, and you will need to reboot one of your servers if you change the time. Regards Click Studios
  2. Hi Ralph, There is a System Setting which will allow this, please let us know if this doesn't help? Regards, Support
  3. Hello Dickiedik, We have no experience this ourselves, but can you let us know what build number of Passwordstate you are using, and also what version of the Fortigate firewalls software, and we'll do some testing to see if we can replicate the issue? Thanks Click Studios
  4. Hi Greg, I've just tested this with a couple or random sites, where Amazon.com was saved as my base URL, and https://prtg.f12.net/ was saved as the additional URL as you have. I then logged out of my browser extension and reconfigured it by logging into Passwordstate again, browse to https://prtg.f12.net/ and it auto filled with the correct credentials. Do you happen to have any of the URLs in question set up as an Ignored URL? If so, can you remove it and let me know if that fixes the issue? https://www.clickstudios.com.au/community/index.php?/topic/2966-
  5. Thanks - I've fixed that as well for the next release Regards Click Studios
  6. Hi Jonathan, Thanks for reporting this, and we've corrected this for the next build - basically it will report in the format of your second call above. We'll post back here again as soon as the new build is available. Regards Click Studios
  7. Hi, We're sorry, but unfortunately we do not have a feature for that - you can only currently copy and paste the fields separately. Technically we don't believe what you are asking from a browser would even be possible - we assume your current password manager is a Windows Application? If it helps, we can automatically fill credentials into web sites with our browser extensions, or with either of our Remote Session Launchers. Regards Click Studios
  8. Hi Colm, We’ve just looked into this issue, and it is a bug in the Windows Integrated API, when searching using the Description field. We’ve fixed this for the next release, which will be available in a couple of weeks – we’ll email you as soon as it’s available. Thanks again for reporting it. Regards Click Studios
  9. Hi Alexey, In that for post I linked to, another customer said they are using the syntax below, and it's working for them. Is this not working for you, possibly because your version of curl does no support this switch? curl --ntlm -u "user:pass" "https://passwordstate_url/winapi/passwords/XX" Regards Click Studios
  10. Hi Fabian, We'll take a look and see if we can replicate this. Can you tell us if you have more than 1000 folders in your Hosts navigation tree? Regards Click Studios
  11. Hi Mordecai, Sorry, but after investigating what's required for this feature, it's unlikely we will be working on a feature for this - due to associated dependencies, and trying to keep everything in sync. Also, from the Actions menu of a Password record, you can grant users/teams access to individual records as well - possibly this is a work around for you. Regards Click Studios
  12. Hi Fabian, Can you confirm if this is an issue for you still, because we believe we fixed the Load on Demand issue in build 8925? Regards Click Studios
  13. We’ve had a couple of reports of the error screen below after upgrading Passwordstate, and we believe this is a transient IIS caching issue. To fix this, simply restart each of the Passwordstate Application Pools in IIS, or reboot your server, and this will fix it. We will continue to investigate if we can reproduce this consistently, so we can work on a fix. Regards Click Studios
  14. Hi Alexey, You can use our Windows Integrated API from Linux - please see this post - https://www.clickstudios.com.au/community/index.php?/topic/2387-can-winapi-be-used-via-a-linux-shell-script/ Regards Click Studios
  15. Hi Jupman, They are two separate features, but you can do both. You can bulk update and Import in that screenshot I provided you above. Regards Click Studios
  16. Hi jupman, I think we are talking about two different things now. Initially I thought you were wanting to add new records i.e. "create x, y, and x", but in your latest post it seems you wish to update existing records. If that is the case, then the following feature you see in my screenshot should help with this. If you need to move Password Lists arround, you can simply drag and drop them in the navigation tree (assuming you have Admin rights). If you want to move records between Password Lists, you can do this individually, or you can do it in bulk via the screen Administrat
  17. Hi KC_BREC, Just letting you know that build 8951 has been released today with this fix included in it. You can follow any of the suggested upgrade methods in the following document to upgrade Passwordstate https://www.clickstudios.com.au/downloads/version8/Upgrade_Instructions.pdf Thanks again for reporting this issue to us. Regards Click Studios
  18. For anyone else reading this forum post, build 8951 has been released today with this fix included in it. Regards Click Studios
  19. Thanks Carl. We've just released build 8951 of Passwordstate with this update in it, and you can follow section '7 Password Reset Portal Upgrade Instructions' in the following document to upgrade your portal - you do not need to update your main install of Passwordstate for this - https://www.clickstudios.com.au/downloads/version8/Upgrade_Instructions.pdf In version 9 we are also considering locking out any brute force login attempts by IP Address, but this would also add a management overheard for Passwordstate Administrators if the login attempts were from a legitimate user
  20. Hi Everyone, Today we have release build 8951 which includes 3 updates and 6 bug fixes. Full changelog can be found here - https://www.clickstudios.com.au/passwordstate-changelog.aspx. Regards Click Studios
  21. Hi Steve, Just letting you know we've completed this for the version 9 release. We don't have a release date yet, but it is coming on the next few months. Regards Click Studios
  22. Hi dharvey, Thanks for your request, and this was actually by design from us. Our thinking was that if you made the Reset Portal cumbersome to use i.e. multiple verification methods, then users might find this too difficult to use, and thenn just call the Help Desk to get their account reset. We certainly understand your reasoning for this though. Regards Click Studios
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