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Everything posted by support

  1. Hi Everyone, In this build of Passwordstate we have 4 updates and 2 bug fixes. You can view the details of this release, and download the latest build from our changelog page at http://www.clickstudios.com.au/passwordstate-changelog.html. Regards Click Studios
  2. Hi Everyone, In this build of Passwordstate we have 2 updates and 3 bug fixes. You can view the details of this release, and download the latest build from our http://www.clickstudios.com.au/passwordstate-changelog.html page. Regards Click Studios
  3. Hi Everyone, Today we have released version 6.2 build 6215, which includes mobile client support for iOS, Android, Windows 8 Phone and Blackberry. In addition to this, there are 50 new enhancements and bug fixes in this release. You can view the details of this release here - http://www.clickstudios.com.au/passwordstate-changelog.html, and we also have a blog post which explains in detail the Mobile Client Support - http://www.clickstudios.com.au/blog/mobile-client-support-in-passwordstate/ Regards Click Studios
  4. After you have installed Passwordstate, it's possible you may get a blank screen when you access the site, or a very generic error about an Internal Server error has occurred. This can sometimes occur when you have installed Internet Information Services (IIS) after you have installed the .NET Framework version 4.5. The Passwordstate installer can also install IIS for you if it isn't already installed. Please note, this post does not apply to Windows Server 2012, as the .NET Framework 4.5 is installed by default. If you get this error, you can try the following to resolve it: Open an Command Prompt as an Administrator Type CD C:\Windows\Microsoft.NET\Framework64\v4.0.30319 or C:\Windows\Microsoft.NET\Framework\v4.0.30319 or depending on our operating system version Now type aspnet_regiis -i After ASP.NET has been re-registered, ensure the Passwordstate Application Pool in IIS is set to 'Integrated Managed Pipeline Mode', and then restart IIS (you need to open the Internet Information Services (IIS) Manager tool to do this Now open your browser and point it back to the Passwordstate web site You may need to do this for both the 32bit and 64bit versions on the Framework directories above if you still experience issues. This has help a few customers in the past, and we hope you find this information useful. Regards Click Studios
  5. After you have installed Passwordstate, it's possible you may get a blank screen when you access the site, or a very generic error about an Internal Server error has occurred. This can sometimes occur when you have installed Internet Information Services (IIS) after you have installed the .NET Framework version 4.5. The Passwordstate installer can also install IIS for you if it isn't already installed. If you get this error, you can try the following to resolve it: Open an Command Prompt as an Administrator Type CD C:\Windows\Microsoft.NET\Framework\v4.0.30319 or C:\Windows\Microsoft.NET\Framework64\v4.0.30319 depending on our operating system version Now type aspnet_regiis -i After ASP.NET has been re-registered, ensure the Passwordstate Application Pool in IIS is set to 'Integrated Managed Pipeline Mode', and then restart IIS (you need to open the Internet Information Services (IIS) Manager tool to do this Now open your browser and point it back to the Passwordstate web site You may need to do this for both the 32bit and 64bit versions on the Framework directories above if you still experience issues. This has help a few customers in the past, and we hope you find this information useful. Regards Click Studios
  6. Hi Everyone, In this build of Passwordstate we have 5 updates and 7 bug fixes. You can view the details of this release, and download the latest build from our http://www.clickstudios.com.au/passwordstate-changelog.html page. Regards Click Studios
  7. Hi Everyone, In this build of Passwordstate we have 1 update and 2 bug fixes. You can view the details of this release, and download the latest build from our http://www.clickstudios.com.au/passwordstate-changelog.html page. Regards Click Studios
  8. Hi Everyone In this build of Passwordstate we have 2 bug fixes. You can view the details of this release, and download the latest build from our Changelog page. Regards Click Studios
  9. Hi Everyone In this build of Passwordstate we have 6 updates and 9 bug fixes. You can view the details of this release, and download the latest build from our Changelog page. Regards Click Studios
  10. Hi Sylvain, No, nothing special - we have a few 'meta name' tags for search engines, robots, etc, but it's no different to any other html page on our site. You can view the source of the page and have a look if you like. Regards Click Studios.
  11. Hi Sylvain, You may need to clear your browser/proxy cache, as it is displaying fine - see screenshot below. [ATTACH=CONFIG]86[/ATTACH]
  12. Hi Everyone In this build of Passwordstate we have 17 updates and 5 bug fixes. You can view the details of this release, and download the latest build from our Changelog page. Regards Click Studios
  13. Hi Toni, We believe the previous issue was due to possible lack of memory on the server - would this be the case for you? We recommend at least 1GB of free memory if possible, so all the records can be added to the database. If you bring up the Developer Tools in your browser, is it showing any sort of javascript errors? Also, we're assuming you're installing version 6 - does it show anything on the 'Database Creation Log' tab. It might be quicker if we could organise a remote desktop session so we can assist. If you'd like to do this, can you contact us via our Support page at http://www.clickstudios.com.au/support.aspx Regards Click Studios
  14. Hi Everyone In this build of Passwordstate we have 2 updates and 2 bug fixes. You can view the details of this release, and download the latest build from our Changelog page. Regards Click Studios
  15. Hi Everyone In this build of Passwordstate we have 12 updates and 15 bug fixes. You can view the details of this release, and download the latest build from our Changelog page. Regards Click Studios
  16. Hi Everyone, We're very pleased to announce that version 6 of Passwordstate is now out of beta, and available for general use. We'd like to thank all of our wonderful customers for helping us with the beta testing, and also for their feature suggestions. The following blog post provides some details about the new features in version 6 - http://www.clickstudios.com.au/blog/passwordstate-6-0-new-features/ We've also uploaded a new video to YouTube demonstrating the new features, and you can view that here: . If you're interested in reading the entire change log for version 6, including each of the beta releases, then that's available here - http://www.clickstudios.com.au/passwordstate-changelog.htmlIf you intend to upgrade your beta installs, then please follow these instructions: Take a copy of the files /web.config and /upgrades/UpgradeLog.txt Stop the Passwordstate web site in IIS, and Passwordstate Windows Service Delete all the files in the Passwordstate folder Download the following file, and extract the files into the Passwordstate folder - http://www.clickstudios.com.au/downloads/passwordstate_upgrade.zip Ensure all the folders/files have modify rights for the Network Service Account - they should have inherited these permissions from the top-level folder Copy back across the files /web.config and /upgrades/UpgradeLog.txt Restart the Passwordstate Windows Service, and Passwordstate web site in IIS Now browse to the site, and you should be prompted to finish the upgrade by performing various tasks on the database (there are schema changes in this build for anyone who is also using the High Availability instance – so you will first need to stop SQL Server replication) Once you've done all this, then the In-Place Upgrades will work fine for future releases. If you also want the full install of version 6, you can download from http://www.clickstudios.com.au/downloads/passwordstate.zip. This zip file also has PDF versions of the User and Security Administrator manuals. We hope you like this new version, and please let us know if you have any feedback. Regards Click Studios
  17. For anyone else reading this thread, we believe the issue related to not enough memory on the web or database server, as the 10,000 records in the WordDictionary table was not properly populated. Regards Click Studios
  18. Hi Martin, Sorry you're having some issues, but hopefully we can sort them for you fairly quickly. To help troubleshoot this issue, can do the following for us: For the 'passwordstate' SQL Account you've created, can you confirm it it has the ‘dbcreator’ and ‘securityadmin’ SQL Server roles? Most customers normally use the 'sa' account here, but understand this is not always the best thing to do Are using using SQL Server Express, or the full version of SQL Server? Can you have a look at the Passwordstate5 database, and tell us if the WordDictionary table has been created, and if it has 10,000 records in it? Can you email us a copy of the web.config file to have a look at - you can find this in the root of the Passwordstate folder Can you tell us how much free memory you have available on your web server? On a couple of occasions we've seen lack of memory cause this initial setup process to fail Thanks Click Studios
  19. Hi Everyone, In this build of Passwordstate we have 1 new feature, 4 updates an 1 bug fix. Details of this release are: New Features Added a new feature called Bulk Password Import, which allows you to import multiple passwords into multiple Password Lists at a time (Ref 56.45) Updated Features ​Horizontal scrollbars weren't showing on multiple pages (Ref 56.46) Made some improvements to protecting against any Cross Site Scripting vulnerabilities (Ref 56.47) Importing passwords now validates the ExpiryDate field for correct date formats (Ref 56.48) When importing passwords, a visual indicator will now show on the screen so you know there is some activity occurring (Ref 56.49) Bug Fixes ​Some passwords were showing an incorrect value when 'unmasking' and using IE 10 in compatibility view mode (Ref 56.50) To upgrade to this latest release, please download Passwordstate from here - http://www.clickstudios.com.au/downloads/passwordstate.zip. Instructions for upgrading are included in the download. Regards Click Studios
  20. We've had some feedback from customers that Passwordstate can be a little slow at times when browsing around the site, so we've put together some suggestions which may help. ***UPDATE 6th December 2018*** If you are still receiving poor performance, please refer to this new forum post to which will show you how to run a custom script to query your environment. This will help our support troubleshoot your issue quicker: https://www.clickstudios.com.au/community/index.php?/topic/2518-passwordstate-support-information-script/ ***UPDATE 19th July 2017*** Coming in Passwordstate 8, our next major version due to be release by the end of July 2017, is a new feature called "Load on Demand". This new setting allows the Navigation tree to only load the portion of the tree structure that you expand. This significantly reduces that amount of HTML that needs to be returned to your browser from the web server, and feedback on this new feature so far has been that this has greatly helps users that have a lot of Folders and Passwords in their navigation tree. You can turn on Load on Demand under your own personal preferences, as per below screenshot: ***UPDATE 9th DECEMBER 2016*** I've put this update at the top of this post, as we've now released a new build of Passwordstate, Build 7817, which includes some optimizations for the navigation tree. This is probably the most important piece of information in this thread and if you aren't on build 7817 or higher, we recommend upgrading if you've noticed performance issues. You should notice a significant difference in load times when launching Passwordstate, and improvements when working in the navigation tree if you upgrade to this build. Below is a video demonstrating the improvements in this build, and please take note of the new search functionality and option in Preferences to make Passwordstate faster:) Click Studios Base Line Testing and Performance Suggestions: Firstly, we'll detail the sort of performance we see in our development environment, so you can compare to your own. Recommended System Requirements Preferably Dual-Core 1.6Ghz or higher 2 GB Ram 100 MB of disk space for web install 50 MB of disk space for database (smaller initially), plus room for SQL backups. Allow for 10 MB of disk space per user per year Passwordstate will operate in a virtualised environment (Hyper-V or VMWare) Expected Performance We use virtual machines in our environment, with the web server being on one virtual machine, and the database on another. Each machine only has one processor assigned to it, with a minimum of 2GB of memory Clicking between different Password Lists - 1.5 to 2 seconds Refreshing the browser screen (F5) - about 3 seconds on average Restarting IIS and refreshing the browser - about 7 seconds on average (restarting IIS is similar to rebooting your server) Performance Suggestions If you are accessing your web server over a slow link, this will cause delays Certain Anti-Virus software installed on the Passwordstate Web Server or clients can also cause delays - as it scans HTTP requests and content. Possibly exclusions in your AV software may help for the C:\inetpub\Passwordstate folder and all sub folders, and possibly the w3wp.exe process. Normally the biggest contributor to slowness is lack of available memory on your web server. We recommend to keep at least 1GB of memory available at all times, and memory usage will fluctuate depending on how many concurrent user sessions there are on your web server You can turn of charts on the screen so these do not need to load. Each user can turn off the charts, or you can use a User Account Policy for this for multiple users at once - If you need help with this please log a support call to Click Studios Try and limit the number of records you display in the Passwords grid. Where possible, try and use paging and the search feature, as the more records you display, the more HTML rendering is required Some customers have seen poor performance when using various 'Desktop' based anti-virus solutions on their web servers. Some of these products are not intended for web servers, and you can temporarily disable to see if it makes any difference In Internet Information Services Manager, click on the Passwordstate web site, then on Compression and disable Dynamic Compress. Restart the web site after this In Internet Information Services Manager, open the 'Advanced Settings' for the Passwordstate Application Pool, and ensure Idle Time-out (Process Model) and Regular Time Interval (Recycling) are set to 0. If the application pool is recycled at any stage, this would cause the initial session to Passwordstate to be slow If using SQL Server Express, ensure AUTO_CLOSE is disabled for the Passwordstate database In Windows Server, ensure Indexing is disabled on the drives where SQL Server and Passwordstate are installed We've also had one customer which had almost 1000 Password Lists/Folders present in the Navigation Tree on the left hand side. This can cause performance issues, due the amount of HTML it needs to rendered - not only for the Navigation Tree itself, but also for all the images. Unfortunately there's not a lot we can do when there is this much HTML to render, and we worked with the customer to provide recommendations for reducing the amount of Password Lists displayed **Update - As of Build 7580, there is now an option under Preferences -> Home Page called "Hide all Password List/Folders in the Navigation Tree". Setting this option and using the search feature will speed up the rendering of the page (Video below describes this in more detail) We've also had one instance of virtual machines with AMD processors causing performance issues, but we cannot confirm this ourselves If you RDP directly into your Passwordstate web server, what is the performance like then? This will help isolate if there is an issue between the desktop computer and the Passwordstate web server Passwordstate installs with approximately 500 default Bad Passwords, but it is possible to import more into the system. The below table outlines the expected performance for different ranges of imported Bad Passwords: Video of how to apply User Interface Optimizations Regards Click Studios
  21. Hi Everyone, In this build of Passwordstate we have 3 new updates an 3 bug fixes. Details of this release are: Updated Features If you have renamed the Passwordstate database, upgrades will now work without updating SQL scripts (Ref 56.39) Provided a debug screen for troubleshooting enumerating members of Active Directory security groups (Ref 56.40) Provided customised page with documentation to assist with database connectivity issues i.e. after moving your install to a new database server (Ref 56.41) Bug Fixes Fixed a bug which was causing upgrades to restart, resulting in schema failures as fields already existed in the database (Ref 56.42) Pending access requests were being sent to Security Administrators even though the Password List had one or more Administrators (Ref 56.43) Under certain circumstances, it may not have been possible to delete a user's account or a Password List (Ref 56.44) To upgrade to this latest release, please download Passwordstate from here - http://www.clickstudios.com.au/downloads/passwordstate.zip. Instructions for upgrading are included in the download. Regards Click Studios
  22. Hi Everyone, In this build of Passwordstate we have 2 new updates an 1 bug fix. Details of this release are: Updated Features Provided ability to clone a Password Folder structure, with all Password Lists and/or permissions (Ref 56.36) Updated to the latest version of Telerik's ASP.NET AJAX components (Ref 56.37) Bug Fixes The TreePath value for nested Password Lists was not being updated when a Folder was deleted (Ref 56.38) To upgrade to this latest release, please download Passwordstate from here -http://www.clickstudios.com.au/downloads/passwordstate.zip. Instructions for upgrading are included in the download. Regards Click Studios
  23. Hi Everyone, In this build of Passwordstate we have 4 new updates an 5 bug fixes. Details of this release are: Updated Features Added TreePath column to the 'Request Access to Passwords' screens (Ref 56.27) Update the IP Address reported to Syslog servers, inline with RFC 5424 (Ref 56.28) Made some further improvements to secure access to various pages (Ref 56.29) Updated the latest version of ASP.NET Ajax controls (Ref 56.30) Bug Fixes Intermittently the error 'Conversion from string "******" to type 'Integer' is not valid' may have occurred when quickly clicking between unmasking passwords, and copying them to the clipboard (Ref 56.31) Fixed an intermittent issue where the Emergency Access login would immediately log out after authenticating (Ref 56.32) Fixed an issue where Auditing data would on occasion return a NULL error when SQL Server was installed with a different language other than English (United States) (Ref 56.33) The Recycle Bin page could not be displayed if the user has chosen to display 'All Records' in the grid controls (Ref 56.34) An error occurs when a Security Administrator with only the 'Security Groups' role tries to manually synchronize a security group, which also needs to add a new user account at the same time (Ref 56.35) To upgrade to this latest release, please download Passwordstate from here -http://www.clickstudios.com.au/downloads/passwordstate.zip. Instructions for upgrading are included in the download. Regards Click Studios
  24. Hi Daniel, Yes, you can import via a csv file. You need to have at least Modify permissions to the List to see the 'Import' button. From here, you can see what format the CSV file needs to be in for the selected Password List, and you can also test the import prior to the actual import, allowing you do first validate the data. I hope this helps, and please let us know if you have any further questions. Regards Click Studios
  25. Hi Everyone, In this build of Passwordstate we have 1 new update an 2 bug fixes. Details of this release are: Updated Features Made further improvements to prevent access to pages outside of the normal navigation within Passwordstate (Ref 56.24) Bug Fixes Introduced a bug in Build 5623 which prevented closing some popup windows when using Internet Explorer (Ref 56.25) Deleting a Password List Template was preventing adding new Password Lists if the user had the deleted Template selected in their 'Preferences' area (Ref 56.26) To upgrade to this latest release, please download Passwordstate from here - http://www.clickstudios.com.au/downloads/passwordstate.zip. Instructions for upgrading are included in the download. Regards Click Studios
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