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support

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support last won the day on October 17

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  1. Screen Options 2-column mode for Zones

    Thanks, and we'll have a look to see if there are any options without having to completing redesign the way we do zoning on these screens - it's a 3rd party control we're using for the zones. Regards Click Studios
  2. Browser Extension for Edge

    Thanks David - we'll start working on this early next week.
  3. disable or restrict request password feature

    Hello, Yes, you can. If you go to the screen Administration -> Feature Access, and then click on the 'Menu Access' tab, you can apply permissions to each menu here. Basically you can hide this menu from users, but it relates to all password records and Password Lists. We hope this helps. Regards Click Studios
  4. Browser Extension for Edge

    Hi David, Can you tell us if you are using the just released Fall Creator's update of Windows 10? We had another customer report this last night as well. If it is the Fall Creator's update causing this, and we'll do some testing shortly, then this is very disappointing from Microsoft - Microsoft only just allowed mainstream developers to release Edge extensions (like in the last month), and then their next update of WIndows appears to break everything. Regards Click Studios
  5. Hi Everyone, Today we have release build 8136, which includes 1 new feature, 11 updates and 10 bug fixes. Full changelog can be found here - https://www.clickstudios.com.au/passwordstate-changelog.aspx Regards Click Studios
  6. <Server> redirected you too many times.

    Thanks very much for letting us know Sean.
  7. Encryption Key Management

    Hi Clayton, Unfortunately at this stage we don't have anything like this, and to develop it would almost be a separate product, or at very least a whole new module. As you could imagine, it would take some time to plan and develop Regards, Support.
  8. Issue: When enabling DUO two factor authentication, it is possible you might get this error: Resolution: For one of our customers, we were told that changing the User Normalization setting to Simple in the DUO console (Under Applications) has fixed this for him. Thanks to Scott for making us aware of this fix. Regards, Support Click Studios
  9. Allow MFA choice at login

    Thanks very much
  10. Auditing Use of Remote Session Launcher

    Excellent - thanks for letting us know.
  11. LDAP over SSL

    Hi Gregory, Sorry, but unfortunately we do not have support for LDAP over SSL for Passwordstate yet. It is something we wish to work on, but we have many outstanding feature requests that we are working through currently. Regards Click Studios
  12. Auditing Use of Remote Session Launcher

    Hello, Yes, if you go to the Auditing screen in the Administration area, there is an Activity Type called 'Remote Session Connection' - this will give you what you need. Regards Click Studios
  13. split key relationship

    Hello, The encryption keys are split and stored in two places - the database, and the web.config file. When needed, we join these two split "secrets" and form the encryption key(s) so they can be used. For further security, you can also encrypt the AppSettings section in the web.config file, and we have information on this in our installation manual - https://www.clickstudios.com.au/downloads/version8/Installation_Instructions.pdf We hope this helps, and please let us know if you have any further questions. Regards Click Studios
  14. Issue: If using the High Availability version of Passwordstate, with Transactional Replication in place it is possible to get the following error when uploading a document that exceeds 64kb: Error Code = The statement has been terminated. Length of LOB data (1138720) to be replicated exceeds configured maximum 65536. Use the stored procedure sp_configure to increase the configured maximum value for max text repl size option, which defaults to 65536. A configured value of -1 indicates no limit, other that the limit imposed by the data type., StackTrace = at System.Data.OleDb.OleDbCommand.ExecuteReaderInternal(CommandBehavior behavior, String method) at System.Data.OleDb.OleDbCommand.ExecuteNonQuery() at Passwordstate.Document.UploadPasswordListDocument(Int32 PasswordListID, String PasswordList, String DocumentDescription, String DocumentName, Object DocumentContent, String FileSize, Boolean Folder) Fix: In order to resolve this error, increase the ‘Max Text Replication Size’ of SQL Server: Open SQL Server Management Studio Right click on the server name à Properties Advanced Set Max Text Replication Size to a value higher than the document size limit specified in the Passwordstate System Settings For example: 4194304 is about 4MB Set -1 for unlimited Make this change on both SQL database servers Restart of SQL Server was not necessary Click Studios would like to thanks our friend Hans for supplying this fix:) We appreciate feedback from our customers that helps out all of our customers:) Regards, Click Studios Support
  15. Screen Options 2-column mode for Zones

    Hi Jagrys, You are right, in version 8 we reduced the amount of panels from 6 to 4, with three panels on either side. We did this to remove "Hosts" from the Passwords Home screen, as Hosts now has it's own dedicated Tab in the new version. If you are only needing favorite passwords and search, would setting up your panels like my screenshot below work for you?
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